Sana
Admin Support Tier I Associate
SanaUnited States9 hours ago
Full-timeRemote FriendlyAdministrative
Sana’s vision is to make healthcare easy.

All of us can agree healthcare is simply too hard in the US. And our members feel that pain day in and day out. We aim to create an experience that simply feels easy when you need to access our healthcare system. If you need something, you know where to go to get it with care that is a click (or as few clicks as possible!) away.

What’s beautiful about a vision oriented toward “easy” is how it imparts a singular feeling. We instinctively know as humans when something is easy versus hard, even if we can’t explain why. We fight as a company to make an easy pathway available to all our members at every stage of their healthcare journey. If you feel passionate about delivering better healthcare to small businesses through a seamless care experience and affordable benefits, join us!

We are looking for an Admin Support Tier I Associate to help deliver a seamless experience for brokers and admins. You’ll be the voice of Sana — resolving issues, educating partners, and ensuring every detail behind the scenes runs smoothly. Our Admin Support team makes healthcare easier by bringing clarity, consistency, and care to every interaction. We believe great support isn’t just about solving problems — it’s about creating confidence.

Join us in building a healthcare experience that feels easy, dependable, and human.

What you will do:


  • Provide accurate assistance to support the administrative needs of Brokers and Admins across phone and email
  • Assist with the administrative side of onboarding and system needs for new and renewing Sana plans
  • Address and resolve complaints or problems, such as billing discrepancies and coverage denials
  • Issue management and tracking updates on progress
  • Excellent note taking and organization - Maintain detailed records of client interactions, inquiries, complaints, and resolutions
  • Educate brokers and plan administrators on compliance requirements and contractual obligations of the plan sponsor
  • Assist brokers and plan administrators with navigating their online portal, accessing digital resources, and resolving administrative, technical, and legal issues
  • Ensure compliance with HIPAA policies regarding the protection of customer information
  • Re-route tickets accordingly and collaborate with departments like Claims, Care Teams, and Network Operations to resolve customer issues
  • Meet or exceed performance metrics such as response time, resolution time, customer satisfaction scores, and quality standards
  • Provide internal feedback on Product issues and safeguard the user experience



About you:


  • 2 years+ of experience in work areas adjacent to support
  • Strong time management and organizational skills
  • Experience in health insurance or a related field preferred
  • Comfortable with remote work and modern web applications
  • Bilingual in Spanish and English is a plus
  • Ability to handle stressful situations with patience and resilience
  • Adaptable to changing policies, procedures, and technology
  • Outstanding communication skills in-person, over the phone, in writing, via email, chat, carrier pigeon, etc
  • Unparalleled attention to detail. You love getting into the weeds to get things done
  • Gritty. You’re willing to jump into any of the team’s work and support. We’re a small team and sometimes when a few of us are out, we all need to help fill in for each other
  • You are mission-driven. You care about making our healthcare system work better for people and business owners
  • You ask questions from a place of genuine curiosity and humility
  • You assume positive intent and meet your teammates with compassionate candor to solve problems together
  • You remain flexible, resilient, and foster a culture of continuous learning even in the face of hardship.
  • You bring a bias for action paired with intelligent risk-taking
  • You follow through on your commitments and foster trust with your colleagues



Benefits:


  • Stock options in rapidly scaling startup
  • Flexible vacation
  • Medical, dental, and vision Insurance
  • 401(k) and HSA plans
  • Parental leave
  • Remote worker stipend
  • Opportunity for career growth
  • Dynamic start-up environment



Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower costs. Founded in 2017, we are an experienced team of engineers, designers, and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!

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