Client Manager

Join forces with FINCI, the proud recipient of the prestigious Lithuanian Fintech Innovation Award 2023.

As an Electronic Money Institution (EMI) regulated by the Central Bank of Lithuania, we’re transforming the financial landscape.

What sets FINCI apart? Powerful partnerships. Collaborating with global leaders such as Ripple, Temenos, and Mastercard, we deliver world-class payment solutions and innovative financial services.

With a presence across 29 EEA countries, FINCI provides multi-currency accounts and near-instant, blockchain-powered international transfers for both individuals and businesses.

Our payment infrastructure supports EUR, GBP, PLN, and USD, powered by the next-generation Temenos Payments platform and strengthened by an extensive correspondent bank network across the EU and beyond.

We are currently looking for a Client Manager / Senior Client Manager to join the FINCI team in Riga, Latvia.

Responsibilities

• Build, maintain, and strengthen long-term relationships with key corporate and individual clients.
• Act as the primary point of contact for client inquiries, service requests, and escalations.
• Guide clients through KYC/KYB onboarding, verification, and documentation processes.
• Liaise with compliance, payments, and technical teams to resolve client-related issues efficiently.
• Proactively identify opportunities to enhance the client experience and strengthen engagement.
• Represent FINCI at major European expos and industry events to maintain and build relationships with partners and clients.

About you

• Have professional experience in banking, fintech, or a related financial services sector.
• Possess a solid understanding of financial operations and client management processes.
• Familiar with KYC/KYB, and regulatory requirements for financial institutions.
• Exceptional interpersonal and communication skills, with a focus on responsiveness and clarity.
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• A genuine people person who enjoys building meaningful relationships and delivering excellent service.
• Fluent in English and Russian (both spoken and written).

We offer

• A chance to grow within an innovative finance environment, shaping the future of payments in Europe.
• Opportunities to travel and represent FINCI at leading European fintech and industry events.
• Medical insurance with excellent coverage, including dentistry.
• A collaborative workplace built on trust, respect, and transparency.
• Co-workers who are passionate, supportive, and driven to make a difference.