The Strategic Partner Shaping Urban Growth 📈

Imagine holding the strategic power to convert cutting-edge data into measurable growth for the Nordics’ largest players. At Plaace, your insights directly determine the future shape of our cities.

This is not a role for someone who prefers a pre-set path. This is for you who want to be the vital link between our innovative platform, our enterprise clients, and our product roadmap.

About Us

Plaace is a fast-growing Norwegian tech scale-up on a mission to create vibrant streets and cities that people truly love. Our platform combines state-of-the-art AI-powered analytics with unique data sources (including payment insights, mobility patterns, and demographics) to replace gut feeling with smarter, data-driven decisions for property owners, retailers, and the public sector.

We are trusted by major property owners, retailers, and service providers across the Nordics, such as Elkjøp, Eplehuset, and SATS. We have established valuable strategic partnerships with key data providers, including Telia, Nets, and BankAxept. Backed by leading investors and industry partners, we are now focused on a hyper-growth trajectory, and we need someone to own and expand our most valuable customer relationships.

The Opportunity

As our Enterprise Customer Success & Product Manager, you will join us at a pivotal stage where the foundations are already laid. We have secured over 100 customers and are scaling quickly. You will not be managing basic accounts; you will be the trusted partner for our largest Enterprise customers, while simultaneously influencing the future direction of our enterprise product offerings. You’ll sit at the intersection of customers, product, and commercial teams, driving measurable impact for clients and shaping the future of Plaace’s enterprise strategy.

🛠️ What you will be doing

Your role is a dynamic hybrid of strategic consulting, implementation project management, and product influence. In this role, you will own key enterprise accounts from initial onboarding and service introduction through to renewal and expansion. Your focus will be on driving successful adoption and value realization across multi-stakeholder organizations.

• Act as the strategic partner and trusted advisor to senior client decision-makers (CEOs, CFOs, Heads of Expansion), ensuring customers achieve tangible business value from our analytics platform.
• Translate complex customer needs into clear product specifications. Partner closely with the Engineering team to capture, prioritize, and develop features for the Enterprise product roadmap.
• Develop best practices for enterprise customer success. You will monitor adoption and proactively identify upsell and expansion opportunities.

👤 Who we’re looking for

We are looking for someone strategic and commercially focused, eager to drive measurable business outcomes for our clients. You know how to balance hands-on project management with big picture account thinking, and enjoy working with complex account strategies.

• You have a minimum of 2 years of experience at a consultancy company or in a strategic Enterprise/CSM role, and can quickly understand complex corporate client workflows.
• You are commercially sharp and can speak the language of senior stakeholders (CEOs, CFOs, Heads of Expansion) to drive measurable business outcomes.
• You are structured and analytical, with the ability to own the entire customer journey, from onboarding and implementing success plans (QBRs) to driving renewal and expansion.
• You are highly motivated by the challenge of building and shaping strategic processes in a dynamic environment, with a strong drive to identify and execute upsell opportunities.
• You are fluent in Norwegian, both written and spoken
• You are based in Oslo

We know great candidates don’t all follow the same path. If you believe you can create impact in this role, we’d love to hear from you, even if your profile doesn’t match every single point.

🚀 What we offer you

• A unique opportunity to shape the future of location intelligence with direct influence on the commercial and product roadmap.
• A central role in a growing, VC-backed startup.
• Close collaboration with leading Enterprise clients and a direct pathway to growth within the company.
• Competitive compensation package, including stock options.
• A collaborative, ambitious, and cross-functional team that creates a positive work environment.

Ready to help the biggest players in retail and real estate make smarter, data-driven decisions?

Join us on our journey to build a platform that truly transforms cities! Apply now and become a valued part of our engaged, innovative team at Plaace.

For questions, please contact Anna Viken at [email protected] or +47 941 43 866.

We look forward to hearing from you!