Job Description

At Oracle Cloud Infrastructure (OCI), we’re building the future of cloud technology for enterprises. As a team of innovative, diverse creators and engineers, we operate with the agility of a startup, but the scale and customer-first mindset of the leading enterprise software company in the world. We thrive on equity, inclusion, and respect for all, and are deeply committed to creating a positive impact in everything we do. Our values shape the way we work, from delivering excellent products to fostering an environment of continuous learning and career growth.

We are looking for passionate and driven professionals to join our dynamic team where autonomy and collaboration are key to delivering outstanding results. Here, you’ll have the support and freedom to excel and push the boundaries of what’s possible.

Responsibilities

As a Senior Network Engineer on the OCI Network Availability team, you will play a crucial role in ensuring the high availability and performance of Oracle Cloud's global network infrastructure. This role involves applying engineering methodologies to measure, monitor, and automate the reliability of OCI’s network, supporting millions of users across a vast, distributed environment.

You will be part of a fast-paced, innovative team responsible for swiftly responding to network disruptions, identifying root causes, and collaborating with both internal and external stakeholders to restore services. Your work will also focus on automating daily operations, improving workflow efficiency, and optimizing network performance. With OCI's expansive global footprint, you will manage hundreds of thousands of network devices across a mix of dedicated backbone infrastructure, CLoS networks, and the internet.

What You’ll Do:

Support and Operate OCI’s Global Network: Design, deploy, and manage large-scale network solutions that power Oracle Cloud Infrastructure (OCI), ensuring reliability and performance at a global scale.

Collaborate and Drive Change: Use best practices and tools to develop and execute network changes safely. Work closely with cross-functional teams to continuously improve network performance.

Incident Response and Troubleshooting: Lead break-fix support for network events, provide escalation for complex issues, and perform post-event root cause analysis to prevent future disruptions.

Automation and Efficiency: Create and maintain scripts to automate routine network tasks, working with business units and teams to streamline operations and increase productivity.

Mentorship and Knowledge Sharing: Guide and mentor junior engineers, fostering a culture of collaboration, continuous learning, and technical excellence.

Network Monitoring and Performance Analysis: Collaborate with network monitoring teams to gather telemetry data, build dashboards, and set up alert rules to track network health and performance.

Vendor Collaboration: Work with network vendors and technical account teams to resolve network issues, qualify new firmware/operating systems, and ensure the network ecosystem’s stability.

On-Call Support: Participate in the on-call rotation to provide after-hours support for critical network events, ensuring that operational excellence is maintained 24/7.