Excelon Solutions
PHP Developer
Excelon SolutionsUnited States22 hours ago
ContractEngineering

Only W2


• Candidate should have good knowledge in providing the End-User Support for PHP based

• Applications, secondary skills could be Symfony, Laravel, Java, Angular, MySQL.

• Monitoring, first pass of Ticket Triage (analyze, diagnose and resolve) & Generation through SPOC

• Analyze incident and provide details and feedback to L2

• Proactive analysis of all issues & requests, identification method to prevent in future

• Ensure SLA Compliance for Incidence Response & Resolution

• Analyze logs, configs. & data to troubleshoot the incident and identify the cause

  • • Coordinate crisis call, engage experts, manage Incident to resolution (Issue ownership, triage & resolution) and focus on Recovery

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