Convergence Networks
Network Administrator 2 (3271)
Convergence NetworksUnited States1 day ago
OtherRemote FriendlyInformation Technology
Position Summary And Responsibilities

The Network Administrator (NA) is responsible for end user support tickets, network maintenance & optimization, and managing both cloud and on-premise infrastructure.

NA’s may be tasked with the configuration and deployment of networking gear (routers, switches, firewalls, etc.), as well as troubleshooting bespoke or one-off implementations of client infrastructure.

The NA, along with all our positions, should have a strong focus on providing world class customer service, and ensuring that every interaction with clients is positive. This position operates at a very fast pace, and the NA must be comfortable handling high volumes of support tickets.

Additionally, the NA serves as an escalation point for complex technical issues and critical incidents, and mentors junior technical staff to promote knowledge sharing and professional development.

What do our Network Administrators do?

  • Works primarily Monday–Friday, 8 AM–5 PM, averaging 40–45 hours weekly; may exceed 50 hours during major projects, emergencies, or high-priority tasks
  • Participates in a regular after-hours on-call rotation, providing evening and weekend support
  • Collaborates with vCIOs and Managed Services Team Leads to provide technical design input and security best practices for project planning and client infrastructure
  • Performs other relevant duties as assigned

What skills do I need to be a successful Network Administrator?

  • Advanced proficiency with Windows and macOS desktop environments
  • Deep expertise in Microsoft 365 and Exchange Online administration
  • Strong hands-on experience with Azure, especially Entra ID and Intune for identity and device management
  • Proficient in Windows Server administration, including MMC tools like Group Policy and Active Directory
  • Skilled in VPN deployment, configuration, and troubleshooting across diverse environments
  • Working knowledge of backup and disaster recovery solutions and methodologies
  • Solid understanding of physical and logical networking concepts (e.g., TCP/IP, subnets, VLANs)
  • Demonstrated ability to manage and support complex IT infrastructures across varied business verticals
  • Familiar with MSP operations and value delivery in managed service models
  • Excellent technical documentation, verbal/written communication, and incident response skills
  • Proven ability to resolve high-impact issues under pressure and multitask effectively
  • Self-motivated, with strong ownership, accountability, and follow-through
  • Collaborative mindset with the capacity to work autonomously when needed

What are the qualifications I need to have?

  • High school diploma or equivalent.
  • 5+ years of relevant experience which may include Network Administrator, Systems Administrator, or Tier 2 (or similar) in a tiered environment.
  • Excellent troubleshooting skills with IT and related hardware and software components (PCs, laptops, servers, firewalls, switches, routers, hard drives, Windows operating systems, etc.).
  • Previous experience providing both onsite and remote/phone support in a fast paced, high-volume environment.

Would be awesome if you had…

  • Associate’s degree or higher in Information Technology.
  • Understanding of, and a background in working within the IT managed services provider business model, particularly in an IT support role.
  • Experience with ConnectWise, Ninja RMM, or other similar MSP tools and software.
  • Experience with Virtualization technology, including Azure, Hyper-V, and/or VMWare
  • High level experience (subject matter expert preferred) in firewall management, with a focus on Meraki.
  • Knowledge and experience working with Microsoft 365, Microsoft Azure and other Cloud service offerings.
  • Relevant industry certifications – Network+, CCNA, AZ-900, AZ-104, AZ-500, MD-100+101, MS- 100+101, MS-700 as examples
  • Comfort working in a command-line environment
  • Scripting experience – PowerShell, Bash, Python
  • macOS experience
  • Linux experience

What is the physical work environment like?

  • This position requires standing, walking, sitting, using hands, seeing, reaching, talking, and hearing. May need to occasionally lift and/or move up to 25 pounds.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How often will I get formal feedback on how well I’m doing?

  • Performance review goals will be established between you and your team leader.

Why should you work here?

  • Awesome, inclusive corporate culture: We have worked very hard to create a culture of unity, transparency, and trust. Our leadership team wants you to be successful, and we will do anything we can to support your personal and professional growth.
  • Salary based upon on what you bring to the table.
  • Shared group/health benefits plans, including a retirement plan.
  • Education and certification reimbursement is also available so we can help you move up the ranks.
  • Flexible schedule depending on personal circumstances
  • Outstanding teammates: we’re very selective to make sure we have the best staff available for you to work alongside!
  • Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as kick back and have some fun (families are oftentimes included as well).

Perfect fit....

If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!

We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colours, religions, sexual orientations, disabilities, ages, and gender identities. Accommodations are available upon request for candidates taking part in all stages of the selection process.

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