Job Overview:

We are looking for a skilled E-Channel Techno Business Analyst with a strong background in banking and IT, capable of bridging the gap between business needs and technical solutions. The ideal candidate will have hands-on experience in digital banking channels such as SMS Banking, Call Center Applications, IVR, APIs, and Online/Mobile Banking, along with business analysis expertise.

Key Responsibilities:

• Act as a liaison between business stakeholders and technical teams to gather, document, and analyze requirements related to e-channels and digital banking platforms.
• Work across platforms such as SMS Banking, Call Center Systems, IVR, APIs, and Online/Mobile Banking.
• Define and document functional and non-functional requirements for new systems and enhancements.
• Collaborate with development teams to ensure requirements are well understood and implemented correctly.
• Conduct gap analysis, impact assessments, and support UAT (User Acceptance Testing) phases.
• Develop process flows, BRDs, and SRS documents aligned with banking operations.
• Ensure regulatory and compliance standards are considered in all solution designs.

Required Skills & Experience:

• Minimum 5 years of experience as a Business Analyst in the Banking domain.
• Strong knowledge of e-channel technologies, including:
• SMS Banking
• Call Center Applications
• IVR Systems
• APIs and Integrations
• Online and Mobile Banking Platforms
• Experience in writing business and technical documentation (BRD, FSD, etc.).
• Strong communication and stakeholder management skills.
• Proven ability to translate business requirements into technical solutions.

Educational & Technical Background:

• Bachelor’s degree in Information Technology, Computer Science, or related field (mandatory).
• Experience working in IT-driven environments within the banking sector is a must.
• Knowledge of Agile or Waterfall methodologies is a plus.