HubMub
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BETER

Technical Support Engineer L1-L2

BETER
Ukraine · Full-time · Mid-Senior
Product company BETER announces a vacancy for a Technical Support Engineer.

Responsibilities

  • Providing technical support to company employees and clients through Jira Service Desk.
  • Performing a variety of tasks, from software updates to event organization, as well as participating in the implementation and optimization of internal processes.
  • Installing, configuring, and regularly maintaining equipment for employees, which includes working with various types of software and hardware.
  • Conducting training sessions for new employees and providing technical consultations to clients and staff regarding software and hardware.
  • Supporting innovative solutions and implementing them into the company's infrastructure. Providing technical support to clients and resolving issues.

Requirements

  • At least one year of experience in technical support.
  • Knowledge of operating systems (Windows, Linux, macOS) and office suites (Microsoft Office, Google Workspace).
  • Understanding the principles of computers, servers, and network equipment, and the ability to diagnose and fix hardware issues.
  • Knowledge of basic network concepts (TCP/IP, DNS, DHCP) and experience with VPN and other network technologies.
  • Scripting and automation skills (e.g., Python, Bash) are a plus.
  • Written English skills sufficient for correspondence. Spoken English is not required.
  • Broadcast support, vMix user.

Soft Skills

  • Ability to effectively communicate with clients and colleagues, explain technical terms in simple language, and actively listen.
  • Analytical thinking, creativity in finding solutions, and the ability to quickly adapt to new challenges.
  • Ability to handle numerous tasks, prioritize them, and meet deadlines.
  • Ability to work in a team, share knowledge and experience, support and help colleagues, and be open to feedback.
  • Diligence in working with technical information, completing tasks accurately, and preparing reports.

Working Conditions

  • Support is provided continuously, 24/7.
  • Work schedule: 12-hour shifts from 7:00 AM\PM to 7:30 PM\AM
  • Paid vacation: 10 working days per year.
  • Personal Time.
  • Paid sick leave.

Key Skills

Ranked by relevance

python linux bash dhcp jira vpn dns
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Posted
Oct 22, 2025
Type
Full-time
Level
Mid-Senior
Location
Kyiv
Company
BETER

Industries

Information Technology & Services

Categories

Information Technology

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