Technical Support Engineer L1-L2
BETERUkraine18 hours ago
Full-timeInformation Technology
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
Product company BETER announces a vacancy for a Technical Support Engineer.
Responsibilities
Responsibilities
- Providing technical support to company employees and clients through Jira Service Desk.
- Performing a variety of tasks, from software updates to event organization, as well as participating in the implementation and optimization of internal processes.
- Installing, configuring, and regularly maintaining equipment for employees, which includes working with various types of software and hardware.
- Conducting training sessions for new employees and providing technical consultations to clients and staff regarding software and hardware.
- Supporting innovative solutions and implementing them into the company's infrastructure. Providing technical support to clients and resolving issues.
- At least one year of experience in technical support.
- Knowledge of operating systems (Windows, Linux, macOS) and office suites (Microsoft Office, Google Workspace).
- Understanding the principles of computers, servers, and network equipment, and the ability to diagnose and fix hardware issues.
- Knowledge of basic network concepts (TCP/IP, DNS, DHCP) and experience with VPN and other network technologies.
- Scripting and automation skills (e.g., Python, Bash) are a plus.
- Written English skills sufficient for correspondence. Spoken English is not required.
- Broadcast support, vMix user.
- Ability to effectively communicate with clients and colleagues, explain technical terms in simple language, and actively listen.
- Analytical thinking, creativity in finding solutions, and the ability to quickly adapt to new challenges.
- Ability to handle numerous tasks, prioritize them, and meet deadlines.
- Ability to work in a team, share knowledge and experience, support and help colleagues, and be open to feedback.
- Diligence in working with technical information, completing tasks accurately, and preparing reports.
- Support is provided continuously, 24/7.
- Work schedule: 12-hour shifts from 7:00 AM\PM to 7:30 PM\AM
- Paid vacation: 10 working days per year.
- Personal Time.
- Paid sick leave.
Key Skills
Ranked by relevanceReady to apply?
Join BETER and take your career to the next level!
Application takes less than 5 minutes