Junior DevOps Engineer

Company Overview:

Planixs is a leading provider of real-time cash, collateral, and liquidity management solutions. Our innovative technology empowers banking and financial institutions to optimize operations, reduce risk, and make data-driven decisions. As the industry undergoes significant transformation, Planixs remains at the forefront, offering cutting-edge solutions that address complex challenges and provide a competitive edge.

About Us

At Planixs, we pride ourselves on our talented and diverse team of professionals who are passionate about delivering exceptional solutions to our clients. Our company culture is built on collaboration, innovation, and a commitment to excellence. We foster an environment where employees are encouraged to think outside the box, take ownership of their work, and continuously learn and grow.

The team are committed to pushing the boundaries of the products we work with and helping our clients deliver leading edge analytics to help solve very real business challenges. You will work with modern technologies and be an integral part of continuing to evolve our high-performing platform. If you are serious about the latest tech then Planixs should be top of the list.

Our business is ambitious and is focused upon helping companies optimise their critical decision making through the use of our innovative big data analytics solutions that run on internal or external cloud architectures. We are currently facing a period of unprecedented opportunity and transformation and this role is expected to play a fundamental part in supporting business growth.

We are currently looking for a Junior DevOps Engineer to join our growing team.

We are looking for someone who will enjoy working across our teams, working across a range of platforms including AWS, Linux, PostGres DB and scriptings.

Key activities within Dev:

• Hands on supporting the team in their activities.
• Monitoring environments using latest technologies, resolving and reporting on issues.
• Creating AWS environments for testing, client demos and as needed.
• Assist in the development and maintenance of CI/CD pipelines using tools such as Docker, Kubernetes, and Ansible.
• Support the automation of infrastructure through "configuration as code" practises.
• Collaborate with software engineers to ensure smooth and reliable application deployments.
• Implement and manage scheduling scripts and automation tasks across various environments.
• Contribute to the documentation of processes and systems for improved transparency and efficiency.
• Opportunities to learn AWS cloud solution, coding and multiple other industry technologies.

Key activities within Service & Support (as part of a scheduled support rota):

• Picking up and logging help desk tickets and ascertaining solutions from across the business where necessary.
• Participate in a rota to work within the support organisation for periods of 10 days at a time.
• Act as the first point of contact for technical support queries from our client base during the rota period.
• Monitor and manage the support ticket queue, ensuring SLAs are tracked and met.
• Respond to customer queries via email, phone or video call, providing clear and timely updates.
• Liaise with internal teams (e.g. Development, Technology Delivery, IT) to coordinate issue resolution inline with relevant service level agreement.
• Run and facilitate the weekly Change Advisory Board (CAB) process when required.
• Take ownership of any P1 (critical priority) incidents, coordinating resolution and communications.
• Organise and oversee ad-hoc support activities during the rota period.
• Where support duties permit, time during the support rota period may be used to continue progressing DevOps or Technology Delivery tasks.
• Support shared infrastructure, including maintenance, backups & certificate renewal.

Key knowledge, skills & requirements:

• Knowledge of software engineering / DevOps skills.
• Knowledge of AWS is advantageous.
• Linux system administration skills, scripting, scheduling etc
• Knowledge of a diverse set of technologies, including various programming languages and engineering concepts, operating systems, storage, networking, virtualisation and automation.
• Knowledge of building and maintaining “configuration as code” infrastructure and CI/CD pipelines (Docker, Kubernetes, Ansible, Terraform, Jenkins, Helm) is advantageous
• Excellent organisational and time management skills with the ability to work on multiple pieces of work at the same time.
• The ability to learn quickly in a constantly changing environment.
• Ability to work both independently and as part of a team, from both home & office.
• Available to work Out of Hours on a rotation or ad-hoc basis, as the need arises.
• A general inquisitiveness regarding technology and changes in the industry, a continual learner who is constantly seeking improvement and looking to share their experience with others.
• Strong communication skills with experience of talking to external clients.