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DEVOPS — APPLICATION PRODUCTION SUPPORT (HYBRID)
iTRecruiterPortugal22 hours ago
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DEVOPS — APPLICATION PRODUCTION SUPPORT (HYBRID LISBON)

Portuguese company hires for hybrid position

📍 Location: Lisbon, Portugal

⚠ Candidates must already live in Portugal

🕒 Start Date: December/2025

🌍 Language Requirements: Fluent English and Portuguese

💼 Seniority: 8–15 years (10+ years preferred)

📎Sector: Banking

⚠ Instructions: Please send your CVs in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success

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About The Role

Join a dedicated Application Production Support team that provides operational excellence for transversal applications used by internal projects. You will combine DevOps engineering and production support to keep mission-critical services available, resilient and continuously improved. This role is highly technical, hands-on and requires strong experience with Linux servers, automation, CI/CD and cloud/container platforms. Only applicants who clearly demonstrate the mandatory skills and experience on their CV will be considered.

What You Will Do (core Responsibilities)

  • Provide L1/L2 functional & technical support for applications (incidents, change requests, support items) via ServiceNow/JIRA.
  • Manage incidents, crisis calls and communications, ensuring resolution within SLAs.
  • Monitor application status and infrastructure server resources; perform regular environment validations.
  • Design, install, administer and troubleshoot application environments; propose and implement optimizations.
  • Build and maintain CI/CD pipelines, automated deployments, rollbacks and delivery industrialization.
  • Participate in capacity planning, continuity & problem management, obsolescence and asset management.
  • Support projects: define solutions, validate server/instance migrations, standardize practices and contribute to tooling evolution.
  • Produce tactical fixes to resume processes quickly and lead root-cause analysis with appropriate escalation.
  • Contribute to non-functional requirements for applications before production and to projects that reduce support effort.

Important: you must show relevant examples on your CV of production support + DevOps activities (incidents handled, CI/CD pipelines built, migrations validated, automation scripts, on-call experience).

Main tasks (day-to-day)

  • Monitor and report server & application health; review and improve scripts prior to UAT.
  • Plan and execute technical tasks; report status to Project Managers/Tech Leads.
  • Propose server or script optimizations and implement them.
  • Annual capacity planning and continuous improvements to delivery processes.
  • Ensure adherence to IT best practices, security guidelines and ITIL processes.

Technical skills — must appear on your CV

  • Red Hat Linux / Linux server administration — proven experience.
  • DevOps & Automation: Ansible, scripting (Python), CI/CD (Jenkins, Git/GitLab), Terraform.
  • Containers & Orchestration: Docker, Kubernetes / OpenShift, HELM.
  • Cloud & Managed Services: AWS / Azure / IBM Cloud (practical exposure).
  • Application performance & monitoring: Dynatrace or similar APM tools.
  • Git / GitLab (branching, CI flows), Argo CD, HashiCorp tools (Vault, Terraform).
  • Experience in industrialization / automation of deliveries, deployments and rollbacks.
  • Strong background in production support, incident management and operational runbooks.

CV must show concrete examples: projects where you implemented CI/CD pipelines, automated deployments, managed Kubernetes clusters, handled on-call rotation and resolved production incidents.

Soft skills & attitude

  • Excellent communication and stakeholder management.
  • Autonomous, proactive and results-driven.
  • Strong team player with ability to propose process improvements.
  • Analytical, stress-resilient and able to prioritize under pressure.
  • Creative thinker who can design tactical workarounds and longer-term fixes.

Availability & working mode

  • On-call and shift participation required depending on production needs.
  • Willingness to work extraordinary hours for critical rollouts / incidents.

🔑 Keywords — include these in your CV (for ATS & recruiter matching)

DevOps, Application Production Support, RedHat Linux, Ansible, Python, CI/CD, Jenkins, Git/GitLab, Terraform, Docker, Kubernetes, OpenShift, HELM, Argo CD, HashiCorp, Vault, Dynatrace, Monitoring, Incident Management, ServiceNow, JIRA, Automation, Deployments, Rollbacks, Capacity Planning, ITIL, On-call, Production Support, Lisbon.

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