At Bit Soft, we are a creative and dedicated team of professionals who deliver smart, tailored software solutions to meet our clients’ specific needs. From hotel and restaurant management systems to POS platforms, delivery & pickup solutions, mobile apps, and self-ordering kiosks — we provide complete tech ecosystems that elevate hospitality businesses.

We stay close to our clients through free consultancy and 24/7 dedicated support. Our portfolio includes trusted global and local brands like KFC, Pizza Hut, City Grill, Starbucks, Radisson, JW Marriott, and Ramada.

We're growing our team and looking for a passionate individual who speaks advanced French & English and is excited to grow his/her career in software consultancy within the hospitality industry.

Role Overview:

The Digital Project Manager (DPM) is responsible for leading the end-to-end delivery of digital initiatives across mobile apps, loyalty platforms, kiosks, and integrated hospitality systems. This role bridges client needs with internal capabilities, ensuring timely, high-quality execution of digital solutions that drive customer engagement, operational efficiency, and business growth.

Key Responsibilities:

Project Leadership & Execution

• Manage digital rollouts (e.g., mobile apps, kiosks, loyalty systems) for clients in the hospitality sector.
• Define scope, timelines, and deliverables; oversee deployment schedules and ensure alignment with contractual milestones.
• Coordinate cross-functional teams including developers, designers, QA, and external vendors.

Client & Stakeholder Engagement

• Serve as the primary point of contact for clients, managing expectations and facilitating feedback loops.
• Lead recurring status meetings and roadmap reviews to ensure transparency and progress tracking.

Documentation & Process Optimization

• Maintain structured documentation including feature requests, timing plans, stakeholder maps, and project briefs .
• Implement standardized workflows for project initiation, design iteration, and delivery handoff.

Technical Coordination

• Liaise with IT and development teams for DNS configurations, analytics setup, and deployment validations.
• Ensure integration of third-party services and platforms (e.g., Firebase, PushManager) into client ecosystems.

Campaign & Loyalty Management

• Oversee digital marketing campaigns and loyalty mechanics, including voucher systems and user migration strategies.
• Collaborate with marketing teams to analyze campaign performance and optimize user engagement.

Required Skills & Competencies

• Strong understanding of digital ecosystems: mobile apps, kiosks, loyalty platforms, CMS, analytics.
• Excellent project management skills: planning, execution, risk mitigation, and reporting.
• Proficiency in tools like Jira, Trello, Excel, and SharePoint.
• Outstanding communication and stakeholder management abilities.
• Analytical mindset with attention to detail and problem-solving orientation.
• Fluency in English and French is a must (for cross-market coordination).

Qualifications

• Bachelor’s degree in IT, Digital Marketing, Business, or related field.
• 3+ years of experience in digital project management/operational delivery/e-commerce.
• Familiarity with Agile/Scrum methodologies.
• PMP, PRINCE2, or similar certification preferred.

Success Metrics

• On-time delivery of digital projects within scope and budget.
• High client satisfaction and engagement.
• Effective coordination across internal and external teams.
• Continuous improvement in project workflows and documentation standards.