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Customer Technical Support – Tier 1 (LATAM)
🌐 Remote | Full-Time | LATAM Region
Synergy Beam Solutions delivers end-to-end IT, Cybersecurity, and Business Application solutions. As part of our growth, we’re developing a next-generation telecommunications platform for modern call center operations — and we’re looking for a Customer Technical Support Engineer (Tier 1) to join our remote team.
You’ll be the first line of support for our LATAM clients — troubleshooting issues, documenting solutions, and ensuring an outstanding customer experience.
Tasks
What You’ll Do
- Provide L1 technical support for business and communication applications.
- Troubleshoot, reproduce, and document customer issues in the ticketing system.
- Maintain internal knowledge base and IT process templates.
- Communicate clearly with customers to resolve incidents efficiently.
- Spot recurring issues and suggest improvements to reduce future problems.
Requirements
What We’re Looking For
- 1+ year in a Technical Support or IT Helpdesk role.
- Strong troubleshooting and customer communication skills.
- Understanding of application workflows and business logic.
- Experience with Google Chrome Developer Tools.
- English: Upper-Intermediate (B2) or higher.
- Reliable, organized, and detail-oriented.
- Able to work flexible hours to support LATAM clients.
Bonus Skills
- Basic knowledge of Jira, Kibana, or SQL.
- Understanding of HTTP / API fundamentals.
- Familiarity with VoIP systems, Prometheus, Grafana, or the ELK stack.
- Basic grasp of Kubernetes or container environments.
Key Skills
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