At MoneyGram, we connect the world by making cross-border money transfers seamless, affordable, and secure for everyone. We are seeking Customer Service Support B2B with Portuguese to join our Polish entity.

About The Role

The Customer Service Support B2B manages relationships with, and provides servicing support to MGI’s Business Partners, acts as the first point of contact for partner inquiries, and builds and maintains a positive image of the Company. The Customer Service Support B2B ensures timely communications and resolution to Partners' inquiries, issues, and concerns. When necessary, the Specialist liaises with the appropriate department for resolution. The position supports the entire partner life cycle from onboarding, day-to-day activities, and potentially through the termination process.

What You’ll Do

• Interface with the MGI partners as first point of contact and resolution owner in order to resolve partners’ inbound requests through all offered channels: phone, chat, email, etc.
• Act as a single point of contact for agents during the troubleshooting process which may include but not limited to, assistance with accounting, technical support, reporting, agent profile changes, transactability issues and training.
• Initiate outbound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.
• Follow up on issues until complete resolution; determine root cause of issues, identify possible solutions, and agree with the partner on a defined course of correction.
• Answer a variety of inquiries regarding the use of several MoneyGram’s Point of sales applications by identifying procedures and following them to resolve issues.
• Assist Partners with making changes to the operation of the POS. This includes but is not limited to product configurations, software upgrades, and setting changes.
• Partner with sales team to understand the agent’s needs, perspective, and challenges in order to ensure MGI competitiveness from a B2B Customer Service point of view.
• Liaise with different MGI departments as necessary to solve agents’ issues and ensure satisfaction.
• Assist with various projects and performs other duties as assigned.
• Shift work 24/7.

What We’re Looking For

Education and Experience

• High School Diploma/GED or equivalent outside of US.
• 1-2 years’ experience preferred in account relationship management or customer service.

Essential Skills

• Strong customer service orientation.
• Ability to assess issues and provide direct initial advice or escalate to the appropriate contact.
• Ability to manage time appropriately, work efficiently and independently within a team-oriented environment.
• Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.
• Ability to address issues with diplomacy and tact.
• Solid detail orientation and problem-solving skills.
• Solid knowledge of MS office applications (Word, Excel, etc.).
• Ability to work on several systems/programs simultaneously.
• Ability to work under stress and time pressure.
• Knowledge of Oracle and Salesforce (preferred).
• Fluent in English and Portuguese both spoken and written.
• Openness to work on shifts, including weekends and holidays.

Why join Us?

Here are some reasons it is so easy to love your career with us!

• Private Medical Care (VIP Luxmed package paid by us).
• Life and Accident Insurance (Generali package paid by us).
• Flexible remote working opportunities.
• Social Fund (granting allowances – Holiday, New Child on Board, School Starter Kit).
• Sharing the costs of sports activities (Multisport Card paid by us).
• Corporate products and services at discounted prices.
• Retirement Pension Plan contribution (PPE Program).
• Employee Referral Program.
• Employee Assistance Program.
• Legal assistance and advisory for non-EU employees.
• Work in a dynamic and truly international business services environment (our Warsaw workforce represents more than 46 languages and 57 nationalities).
• A chance to make a difference with various charity initiatives.
• A discretional annual performance related bonus.

Location: This position is based in Poland. While this is a remote flexible role it is required to reside in this country.

About MoneyGram

MoneyGram International, Inc. is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world’s largest cash distribution networks, MoneyGram processes more than $200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital. Headquartered in Dallas, Texas, MoneyGram is celebrated for its strong culture, earning the Top Workplaces USA award three years in a row.

Primary Location

Poland-PL-Warsaw-Warsaw

Work Locations

PL_Corp_Warsaw_13 Konstruktorska

Job

Revenue Operations

Organization

Global Operations

Full-time

Travel

No

Job Posting

Oct 22, 2025, 6:05:39 AM