Customer Service Specialist (B2B) with German
MoneyGramPoland8 days ago
Full-timeOther
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The Business Partner Support Specialist (Customer Service Specialist B2B) manages relationships with, and provides servicing support to MGI’s Business Partners, acts as the first point of contact for partner inquiries, and builds and maintains a positive image of the Company. The Business Partner Support Specialist ensures timely communications and resolution to Partners' inquiries, issues, and concerns. When necessary, the Specialist liaises with the appropriate department for resolution. The position supports the entire partner life cycle from onboarding, day-to-day activities, and potentially through the termination process.
What you’ll do:
Education and Experience:
MoneyGram International, Inc. is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world’s largest cash distribution networks, MoneyGram processes more than $200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital. Headquartered in Dallas, Texas, MoneyGram is celebrated for its strong culture, earning the Top Workplaces USA award three years in a row.
Primary Location
Poland-PL-Warsaw-Warsaw
Work Locations
PL_Corp_Warsaw_13 Konstruktorska
Job
Revenue Operations
Organization
Global Operations
Full-time
Travel
No
Job Posting
Oct 21, 2025, 1:54:22 AM
What you’ll do:
- Interfaces with the MGI partners as first point of contact and resolution owner in order to resolve partners’ inbound requests through all offered channels: phone, chat, email, etc.
- Acts as a single point of contact for agents during the troubleshooting process which may include but not limited to, assistance with accounting, technical support, reporting, agent profile changes, transactability issues and training.
- Initiates outbound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.
- Follows up on issues until complete resolution; determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.
- Answers a variety of inquiries regarding the use of several MoneyGram’s Point of sales applications by identifying procedures and following them to resolve issues.
- Assists Partners with making changes to the operation of the POS. This includes but is not limited to product configurations, software upgrades, and setting changes.
- Partners with sales team to understand the agent’s needs, perspective, and challenges in order to ensure MGI competitiveness from a B2B Customer Service point of view.
- Liaises with different MGI departments as necessary to solve agents’ issues and ensure satisfaction.
- Assists with various projects and performs other duties as assigned.
- Shift work may be required.
Education and Experience:
- High School Diploma/GED or equivalent outside of US.
- 1-2 years’ experience preferred in account relationship management or customer service.
- Strong customer service orientation.
- Ability to assess issues and provide direct initial advice or escalate to the appropriate contact.
- Ability to manage time appropriately, work efficiently and independently within a team-oriented environment.
- Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.
- Ability to address issues with diplomacy and tact.
- Solid detail orientation and problem-solving skills.
- Solid knowledge of MS office applications (Word, Excel, etc.).
- Ability to work on several systems/programs simultaneously.
- Ability to work under stress and time pressure.
- Knowledge of Oracle and Salesforce (preferred).
- Fluent in English and German both spoken and written.
MoneyGram International, Inc. is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world’s largest cash distribution networks, MoneyGram processes more than $200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital. Headquartered in Dallas, Texas, MoneyGram is celebrated for its strong culture, earning the Top Workplaces USA award three years in a row.
Primary Location
Poland-PL-Warsaw-Warsaw
Work Locations
PL_Corp_Warsaw_13 Konstruktorska
Job
Revenue Operations
Organization
Global Operations
Full-time
Travel
No
Job Posting
Oct 21, 2025, 1:54:22 AM
- Business Partner Support Specialist (Customer Service Specialist B2B) with German
Key Skills
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