Program Manager – Fintech & Technology Operations - Permanent

Location: Dubai

Salary: AED 30,000 – 35,000 per month (Permanent Role)

About the Role

We are seeking an experienced Program Manager to drive operational readiness and production support within a fast-growing fintech environment. This role bridges business, product, and technology functions — ensuring seamless delivery across payment platforms, mobile applications, and digital services.

The ideal candidate has a strong understanding of fintech ecosystems, excellent stakeholder management skills, and the ability to deliver programs that enhance stability, scalability, and customer experience.

Key Responsibilities

Program & Project Delivery

• Lead end-to-end delivery of complex fintech initiatives across multiple domains (payments, digital platforms, mobile apps).
• Define milestones, manage risks and dependencies, and ensure programs are delivered on time and to scope.
• Drive coordination across Product, Engineering, QA, and Support teams to maintain momentum and alignment.
• Provide clear visibility through structured documentation, dashboards, and executive reporting.

Operational Readiness & Production Support

• Partner with Engineering and Operations teams to ensure new releases and updates are deployment-ready.
• Track and analyze production incidents, response times, and service reliability metrics (MTTD, MTTR).
• Lead post-incident reviews, root cause analysis, and continuous improvement actions.
• Implement processes and playbooks to strengthen system uptime, release readiness, and support operations.

Vendor & Stakeholder Management

• Manage relationships with external vendors, payment processors, and integration partners.
• Oversee SLAs, monitor vendor performance, and coordinate escalations and reviews.
• Ensure alignment with internal and external stakeholders to drive consistent delivery outcomes.

Cross-Functional Collaboration

• Act as the communication bridge between business, product, and technology teams.
• Facilitate decision-making, issue resolution, and alignment across diverse stakeholder groups.
• Support change management and operational rollout of new fintech products and features.

Skills & Experience

• 3–6 years of experience in program or project management within fintech, payments, or digital banking.
• Strong understanding of payment systems, transaction processing, and mobile platforms.
• Proven experience managing cross-functional teams and vendors.
• Proficiency with tools such as JIRA, Confluence, Excel/Sheets, and project reporting dashboards.
• Excellent stakeholder management, communication, and documentation skills.
• Ability to thrive in a fast-paced, high-growth fintech environment