Datadriven & CX -minded experienced Business Analyst

(experience in an IT-role and willing to take up a business role is a very big plus)

Looking to make a real impact on onboarding business customers in the banking sector?

Then don't hesitate and join this fast-paced and forward-thinking team responsible for making business clients life easier and better.

Key Responsibilities:

• Designing and improving seamless, secure and personalized digital journeys to onboard business customers of all sizes
• Leading the implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles
• Coordinating the project delivery of customer journeys, tools, and processes, ensuring the solution is delivered in a timely manner
• Working together with IT, Know Your Customer (KYC) and Products colleagues to build and test new features
• Taking ownership on risk management and following the appropriate procedures to assess and mitigate financial risk and non-financial risk

Your Personality:

• Fun personality with a constructive and cooperative attitude
• Willing to share your knowledge and expertise
• Eager to learn and grow (nobody knows everything)
• Say what you do
• Do what you say
• Ask what is unclear, unknown, …
• Able to think along and express your opinion in a constructive manner
• Energetic from within
• Energising
• Willing to give everything to achieve the client’s goal

Main Skills and Qualifications:

• Education: Degree in business, finance, data analysis or a related field.
• Minimum of 5 years of experience as a Business Analyst in data analysis, reporting, or business performance monitoring—ideally in a banking or regulated environment.
• Strong analytical and synthesis skills.
• Excellent communication and interpersonal skills.
• Effective stakeholder management.
• Comfortable working with data and extracting key insights.
• Ability to produce clear, insightful slide decks for senior audiences.
• Customer-focused mindset with an eye for process efficiency.
• Understanding of banking processes and regulatory context.
• Ability to design clear and detailed process flows.
• Strong documentation skills for business requirements.
• Proficient in Excel, PowerPoint