Careerxtra
IT Support Specialist
CareerxtraUnited Arab Emirates6 days ago
Full-timeInformation Technology
We are working with a leading B2B solution provider who are looking to recruit an IT Support Specialist for their offices in Ras Al Khaimah.

Position: IT Support Specialist

Location: Ras Al Khaimah, UAE

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

  • Provide first- and second-level technical support for hardware, software, and network-related issues.
  • Troubleshoot user-reported problems through various communication channels (email, phone, ticketing systems, etc.) and escalate unresolved or complex issues as needed.
  • Monitor and manage network infrastructure, including routers, switches, firewalls, and wireless access points, to ensure stable and efficient network performance.
  • Set up, configure, and maintain computers, printers, servers, and other IT equipment; replace or repair faulty components when necessary.
  • Install, configure, and update software applications while ensuring compatibility, compliance, and proper licensing.
  • Assist with network administration tasks such as IP configuration, connectivity troubleshooting, and routine maintenance of network hardware.
  • Manage user accounts, groups, and permissions in directory services (e.g., Active Directory or similar systems).
  • Support server and storage environments, including setup, configuration, maintenance, and hardware replacements.
  • Coordinate with internet service providers (ISPs) to resolve connectivity or performance issues.
  • Respond promptly to incidents to ensure adherence to service-level agreements (SLAs).
  • Administer Windows and Linux systems, including account management, permissions, file systems, and security configurations.
  • Maintain system performance through regular updates, patches, and monitoring.
  • Document technical procedures, solutions, and common troubleshooting steps in a shared knowledge base.
  • Collaborate with team members to share best practices and continuously improve support processes.
  • Stay current with emerging technologies and pursue relevant certifications or training to enhance technical expertise.


REQUIREMENTS:

  • Fluent in English, with strong proficiency in both written and spoken communication
  • Minimum of 3 years of experience in IT support, systems administration, or a similar technical role.
  • Solid understanding of networking concepts, including TCP/IP, DHCP, DNS, VPNs, and firewall configurations.
  • Experience managing Windows Server environments, including Active Directory, Group Policy, and basic scripting (e.g., PowerShell).
  • Practical experience with Linux-based systems (e.g., Ubuntu, CentOS, Red Hat) for system configuration, updates, and shell scripting.
  • Familiarity with virtualization technologies such as VMware, Hyper-V, or similar platforms.
  • Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.
  • Good verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
  • A customer-focused attitude, demonstrating professionalism and patience in all user interactions.
  • Ability to work collaboratively within a team environment and share knowledge with peers.
  • Strong organizational and documentation skills, including experience using helpdesk or ticketing systems.
  • Willingness to work on a rotational schedule, including evenings, weekends, and holidays when required.


BENEFITS:

  • Competitive salary with bonus opportunities based on performance
  • Paid training to familiarise with the company's high standards and procedures
  • Private Health Insurance for comprehensive medical coverage
  • Opportunities to advance within a global tech company
  • And many others!!!

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