Head of IT Support
OmnivaEstonia6 days ago
Full-timeRemote FriendlyInformation Technology, Management +1
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Omniva connects people, businesses, and communities across the Baltics and beyond. We’ve grown from Estonia’s trusted postal service into a modern, technology-driven logistics company supporting the growth of e-commerce and global trade.
Every day, we help our customers send, receive, and grow — with care, precision, and reliability. Our people are at the heart of everything we do: caring, open, and driven to deliver experiences that feel personal and effortless.
At Omniva, every delivery carries possibility — and every team member helps make that happen.
About The Role
We’re looking for a Head of IT Support to lead and evolve our IT and product support operations across the Baltics
In this role, you’ll ensure consistent, high-quality IT service for all teams and users, overseeing both first- and second-level support — from internal IT systems to product-related topics. You’ll drive automation, improve workflows, and foster a culture of ownership and continuous improvement within the IT team.
This is a fantastic opportunity for an experienced IT leader who thrives on building scalable, people-centered systems and wants to shape the future of IT operations in a dynamic, growing international environment.
What You’ll Do
At Omniva, we live our values every day.
We care — about our people, our customers, and the world we connect.
We are open — to new ideas, innovation, and learning from each other.
We are trustworthy — we do what we promise and take pride in getting it right.
And we enjoy our work — celebrating progress, teamwork, and shared achievements.
You’ll also benefit from:
Ready to make your mark?
Apply now and help shape the future of logistics and cross-border commerce with Omniva.
Application deadline: 7th of November
We are only considering candidates currently located in Estonia.
Every day, we help our customers send, receive, and grow — with care, precision, and reliability. Our people are at the heart of everything we do: caring, open, and driven to deliver experiences that feel personal and effortless.
At Omniva, every delivery carries possibility — and every team member helps make that happen.
About The Role
We’re looking for a Head of IT Support to lead and evolve our IT and product support operations across the Baltics
In this role, you’ll ensure consistent, high-quality IT service for all teams and users, overseeing both first- and second-level support — from internal IT systems to product-related topics. You’ll drive automation, improve workflows, and foster a culture of ownership and continuous improvement within the IT team.
This is a fantastic opportunity for an experienced IT leader who thrives on building scalable, people-centered systems and wants to shape the future of IT operations in a dynamic, growing international environment.
What You’ll Do
- Lead and develop IT and product support operations across the Baltics.
- Oversee first- and second-level support, ensuring smooth internal and product-related service.
- Drive automation and smarter workflows to boost efficiency and resolution speed.
- Manage IT assets throughout their lifecycle — from procurement to retirement.
- Ensure seamless onboarding and offboarding processes for all employees.
- Align tools, processes, and standards across countries for consistency and scalability.
- Improve service quality through data, feedback, and collaboration.
- Foster a culture of ownership, learning, and proactive problem-solving.
- Proven experience leading IT operations or support teams in a multi-country or large-scale organization.
- Strong understanding of IT service management, infrastructure, and process improvement.
- Strategic mindset with hands-on problem-solving abilities.
- Experience implementing automation and workflow optimization in IT environments.
- Excellent leadership, communication, and collaboration skills.
- Fluency in English (Estonian or other Baltic languages are a plus).
At Omniva, we live our values every day.
We care — about our people, our customers, and the world we connect.
We are open — to new ideas, innovation, and learning from each other.
We are trustworthy — we do what we promise and take pride in getting it right.
And we enjoy our work — celebrating progress, teamwork, and shared achievements.
You’ll also benefit from:
- A meaningful role in a growing, technology-driven company
- Hybrid work model and flexibility
- Health insurance or sports compensation via Stebby
- Five additional paid vacation days after two years of service
- Financial support or paid days off for important life events
- Referral bonus when recommending a new employee
- Partial compensation for the 2nd and 3rd days of sick leave once per year
- Corporate discount from Omniva and numerous partner discounts
- Performance-based bonus
- Team events and celebrations
Ready to make your mark?
Apply now and help shape the future of logistics and cross-border commerce with Omniva.
Application deadline: 7th of November
We are only considering candidates currently located in Estonia.
- Please note: Applications must be submitted in English, which is Omniva’s global working language.
Ready to apply?
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