Onboarding Analyst

Location: Dubai, UAE

About the Company

Our client is a rapidly growing global crypto exchange, offering a secure and innovative platform for digital asset trading. With a mission to drive adoption of blockchain and cryptocurrencies, they are expanding their team in Dubai and seeking an Onboarding Analyst to join their dynamic operations.

Role Overview

As a KYC Analyst, you will play a crucial role in ensuring a seamless onboarding experience for new clients while maintaining compliance with regulatory requirements. You’ll be responsible for handling KYC/AML checks, supporting operational workflows, and collaborating with cross-functional teams to deliver a secure, user-friendly experience for customers entering the crypto ecosystem.

Key Responsibilities

• Review and verify client documentation to ensure compliance with KYC/AML regulations.
• Manage onboarding workflows and escalate complex cases to senior compliance teams when necessary.
• Support customers through the onboarding process, ensuring a smooth and efficient experience.
• Work closely with Compliance, Risk, and Customer Support teams to maintain strong internal processes.
• Track, report, and resolve onboarding-related issues in a timely manner.
• Contribute to process improvements to enhance efficiency and client satisfaction.

Requirements

• Bachelor’s degree in Business, Finance, Economics, or a related field.
• 2+ years’ experience in onboarding, compliance, or operations within financial services, fintech, or crypto.
• Strong understanding of KYC/AML processes and regulatory frameworks.
• Excellent attention to detail and organizational skills.
• Strong communication skills (English required; Arabic is a plus).
• Ability to thrive in a fast-paced, evolving industry.

Why Join?

• Opportunity to work in the fast-growing blockchain and cryptocurrency space.
• Be part of a high-impact, international team in Dubai.