🚀 Shape the Future of Customer Engagement

Are you ready to architect the systems behind one of Belgium’s most customer-centric transformations? As Domain Architect – Customer Engagement, you’ll lead the design and evolution of our CRM, contact center, and customer master platforms — ensuring seamless, secure, and data-driven experiences for millions of customers.

🌟 What You’ll Do

• Define & own the architecture roadmap for CRM, contact center, and customer master data platforms.
• Modernize the customer engagement landscape — connecting voice, chat, email, and self-service into one omnichannel journey.
• Translate business needs into scalable, reusable architectures that power sales, marketing, and service excellence.
• Collaborate with Enterprise Architects, data teams, and key business stakeholders to align technology with strategy.
• Ensure compliance with privacy, security, and data quality standards (GDPR, MDM, IAM).

✅ Must-Haves

• 7+ years in IT architecture with deep experience in CRM (Microsoft Dynamics 365), contact centers, and system integration.
• Expertise in customer master data management, data modeling, and API/event-driven integration.
• Proven leadership in CRM or operational transformation projects.
• Strong communication and stakeholder management skills.

💡 Nice-to-Haves

• Certifications in Dynamics 365, Power Platform, MDM, or Azure.
• Experience in logistics or large enterprise environments.
• Familiarity with AI/chatbots, RPA, or customer analytics.

💥 Why Join Us

You’ll be part of a transformation that impacts how millions connect, communicate, and engage every day. You’ll work in an environment that values innovation, data-driven decision-making, and architectural excellence — with real influence on strategy and execution.

𝘞𝘰𝘶𝘭𝘥 𝘺𝘰𝘶 𝘭𝘪𝘬𝘦 𝘵𝘰 𝘬𝘯𝘰𝘸 𝘮𝘰𝘳𝘦?

📲 0491 76 73 79

📩 [email protected]