Data Center Lead

About the job

The Data Center Lead is responsible for managing the operations, maintenance, and optimization of a DC at a customer location. This role involves overseeing a team of technicians, ensuring the reliability and security of the DC, collaborating with remote operational teams, and maintaining excellent customer relations. The DC Lead ensures that the DC supports the customer’s IT infrastructure and business operations effectively, with a focus on disaster recovery, business continuity, change management, and incident and problem management.

Key responsibilities include:

Customer Relationship Management

- Act as the primary point of contact for the customer regarding DC operations.

- Build and maintain strong relationships with customer stakeholders.

- Address customer concerns promptly and ensure high levels of satisfaction.

- Acts as single point of contact for customer, for all matters related to DC demand management

Operations Management

- Oversee daily operations of the DC, ensuring all systems and infrastructure are functioning optimally.

- Monitor and analyze performance metrics and KPIs to identify areas for improvement.

Team member

- Joins a team of DC technicians and engineers (Hands and Feet Team)

- Conduct regular team meetings, performance reviews, provide feedback, and identify training opportunities.

Maintenance and Support

- Oversee maintenance of DC equipment, including servers, storage systems, network devices.

- Ensure hardware and software systems are regularly updated with the latest patches and upgrades.

- Manage troubleshooting and resolution of technical issues, coordinating with internal teams and external vendors as necessary.

Security and Compliance

- Oversee and maintain robust physical and cybersecurity measures to protect the DC.

- Ensure compliance with industry standards, regulations, and best practices

- Conduct regular security audits, risk assessments, to identify and mitigate potential security risks.

Disaster Recovery

- Develop and maintain disaster recovery (DR) plans to ensure DC operations can be quickly restored in the event of a disruption.

- Regularly test DR to ensure effectiveness and update them as necessary based on test results and changes in the environment.

- Coordinate DR test activities

Capacity Planning and Optimization

- Monitor and analyze DC capacity and usage trends to ensure efficient resource utilization.

- Develop and implement strategies for capacity expansion, resource optimization, and scalability to meet growing business needs.

- Recommend and plan upgrades and improvements to DC infrastructure.

- Oversee the procurement and deployment of new hardware and software.

Documentation and Reporting

- Maintain accurate and up-to-date documentation of DC operations, including hardware inventory, DC and network diagrams, and incident reports.

- Prepare and present regular reports on DC performance, issues, and projects to both customer and internal management.

- Develop and maintain standard operating procedures (SOPs), guidelines, and best practices.

- Ensure documentation is accessible to relevant operational teams.

Vendor Management

- Coordinate with vendors and service providers for procurement, maintenance, and support of DC equipment and services.

- Manage contracts and service level agreements (SLAs) with external vendors to ensure timely delivery and quality of services.

- Oversee installation and commissioning of new equipment and services, ensuring they meet organizational and customer standards.

Project Management

- Actively participate in DC projects, such as infrastructure upgrades, expansions, and migrations

- Coordinate with cross-functional teams, including IT, facilities, and security, to ensure project goals and timelines are met.

- Monitor project progress, identify potential issues, and implement solutions to keep projects on track.

Change Management

- Implement and oversee change management processes to ensure all changes to the DC environment are properly reviewed, approved, and documented.

- Coordinate changes with the customer and internal teams to minimize disruption to operations.

- Ensure that changes are communicated effectively to all stakeholders and that proper rollback procedures are in place. (if needed, DC Lead should participate in Change Advisory Board meetings)

Incident and Problem Management

- Acts quickly, contacts relevant support teams to fix incidents according to SLAs

- Plays a key role in problem definition, investigation and resolution.

- Actively participate in root cause analysis performed by different operational teams for major and recurring incidents to identify underlying problems and implement permanent solutions.

- Maintain an incident log to track and report on incidents and their resolutions.

Collaboration with Remote Operational Teams

- Collaborate with remote operational teams to ensure seamless integration and support for DC operations.

- Utilize remote monitoring tools and systems to oversee DC performance and troubleshoot issues.

- Coordinate with remote teams for the implementation of updates, patches, and maintenance activities.

- Facilitate effective communication between on-site staff and remote teams to ensure alignment on operational goals and standards.

Continuous Improvement Initiatives:

- Stay informed about emerging technologies and industry best practices.

- Identify opportunities for process improvements and implement changes to enhance DC operations.

- Foster a culture of continuous improvement within the DC team.

Working Conditions

- Full-time position with potential for on-call duty and occasional overtime.

- May require working evenings, weekends, and holidays based on operational needs and project requirements.

This person must more a Team Player rather than a Team Leader.

He will support COM DR Team and be an active member for local activities, but the DR Plans are not his responsibility.

• My opinion is that this person will have to follow COM guidelines and not develop anything by himself.

If you meet the qualifications and are interested in this opportunity, please submit your CV in English for consideration. We look forward to reviewing your application!