About the Company

Zetes is a leading supply chain technology company, dedicated to helping customers achieve greater agility, visibility, and traceability across their supply chain. With over 30 years of experience, we serve as trusted advisors to top supply chain organizations throughout EMEA. Our team of 1,200 specialists operates from more than 30 offices in over 20 countries, ensuring local service and support for our clients.

About the Role

We are seeking a Software Support Engineer to join our team. In this role, you will be responsible for the effective and coordinated follow-up of software issues for our customers. If you have a passion for technology, a broad interest in various applications, and a desire to develop expertise, this is the opportunity for you.

Responsibilities

• Serve as the primary point of contact for customers, ensuring clear and professional communication regarding reported issues.
• Register, classify, manage, and resolve incidents efficiently via our ticketing system.
• Monitor and follow up on support tickets to ensure timely resolution.
• Investigate issues thoroughly, gathering all necessary data for effective troubleshooting.
• Resolve issues independently or escalate to the development team when needed.
• Foster strong relationships with both the Service Desk in Brussels and the Software Factory in Spain.
• Ensure compliance with customer Service Level Agreements (SLAs).
• Notify users promptly in case of downtime during business hours.
• Provide standby support as required.

Qualifications

• Higher degree in IT or a related field, or equivalent experience.
• Strong problem-solving skills and resilience under stress and customer pressure.
• Excellent communication abilities.
• Eagerness to learn and understand new technologies.
• Knowledge of database structures (normalization, dependencies) and ability to write complex DML queries in T-SQL.
• Experience with MSSQL and/or Oracle database administration (backup/restore, tracing, profiling).
• Understanding of REST API communication, testing tools (e.g., Postman), and data formats (JSON/XML).
• Familiarity with network basics: TCP/IP, SSL, HTTP/HTTPS, wireless protocols (4G/5G, WiFi, GPS), and network topologies.
• Experience with network tracing tools such as Wireshark and Fiddler.
• General knowledge of Windows OS (2012/2016/2019), including services, access rights, firewall configuration, command line, and PowerShell.
• Understanding of Microsoft IIS configuration, setup, and debugging.
• Basic knowledge of Microsoft Azure and Application Insights.
• Familiarity with Android OS configuration (WiFi, Bluetooth, etc.); knowledge of adb is a plus.
• Experience with source control systems (SVN, DevOps).
• Willingness to learn about specialized technologies such as MCL.
• ITIL knowledge (incident management) is an advantage.
• Knowledge of C# and web technologies (ASP, ASP.NET).
• Proficiency in Dutch, French, and English.
• Positive, can-do attitude and a good sense of humor.

Pay range and compensation package

• Attractive remuneration package, including additional compensation and fringe benefits.

Equal Opportunity Statement

Zetes is committed to diversity and inclusivity in the workplace.

What We Offer

• Responsibility and autonomy from day one in a dynamic work environment, with on-the-job training as part of a committed team.
• Full-time, permanent contract.
• Office located in 1130 Brussels, near Bordet train station.
• Zetes offers a hybrid working model that enables employees to balance remote work with time spent in the office.
• Opportunity to work within an enthusiastic and supportive software team.
• Continuous learning in the field of Automatic Identification/Goods-ID.

For more information about Zetes, visit https://www.zetes.com/en

If you are interested in this challenging opportunity, please send your application letter and cv