IT Infrastructure & Security Manager

Founded in 2018, Marti is Türkiye’s leading mobility app, offering multiple transportation services to its riders. Marti operates a ride-hailing service that matches riders with car, motorcycle, and taxi drivers, and operates a large fleet of rental e-mopeds, e-bikes, and e-scooters. All of Marti’s offerings are serviced by proprietary software systems and IoT infrastructure.

Marti's vision is that everything on wheels will be electric and everything electric will be shareable. Since 2019, we have experienced significant growth and maintained robust unit economics year-round. Our goal is to expand our urban transportation services, introduce new environmentally sustainable and shared mobility options, and leverage our existing scale and customer base to offer technology-enabled services beyond transportation. By pursuing sustainable growth, we strive to positively impact the communities we serve and make a meaningful impact on the future of mobility.

Marti invites applications from dynamic, innovative and highly motivated candidates for the following position;

Responsibilities

• Define and execute the organization’s IT infrastructure and operations roadmap in alignment with business goals.
• Lead IT governance initiatives including policy creation, compliance, and risk management.
• Manage enterprise IT budgets, cost optimization, and vendor negotiations.
• Evaluate and integrate new technologies to drive digital transformation and operational efficiency.
• Oversee design, deployment, and maintenance of enterprise networks (LAN/WAN/VPN), servers, and storage.
• Ensure uptime and performance of business-critical systems (ERP, HR, Call Center, communication, and collaboration tools).
• Implement system redundancy, backup, and disaster recovery strategies.
• Collaborate with cybersecurity teams to enforce best practices (ISO 27001, SOC2, GDPR, etc.).
• Monitor and manage identity and access management, patching, and endpoint security.
• Lead incident response planning, root cause analysis, and remediation.
• Lead and mentor a cross-functional IT team; define roles, KPIs, and professional development plans.
• Coordinate with business units to translate operational needs into technical requirements.
• Serve as escalation point for high-priority incidents or system outages.
• Build a culture of accountability, service excellence, and continuous improvement.
• Establish service management frameworks (incident, problem, change, release management).
• Oversee helpdesk operations and ensure SLA compliance.
• Monitor system performance and capacity, producing regular operational reports and dashboards.
• Manage cloud and hybrid infrastructure (e.g., AWS, Google Cloud) and on-prem data centers.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field (Master’s preferred).
• 15+ years of progressive IT experience, including 3–5 years in a managerial or leadership role.
• Proven experience managing enterprise IT environments.
• Deep understanding of:

*Network architecture and security (Cisco, Fortinet, Palo Alto).

*Enterprise systems (Active Directory, Exchange, M365, Intune, etc.)

*Backup & DR solutions (Veeam, Commvault, etc.).

*Server and virtualization technologies (VMware, Hyper-V, Proxmox).

*Cloud platforms (Azure, AWS, GCP).

*Familiarity with DevOps, CI/CD, and automation tools (Ansible, Terraform, Jenkins) is a plus.

• Strong leadership and communication skills; ability to collaborate across technical and business domains.
• Analytical and structured problem-solving approach.
• Financial acumen for budgeting and vendor contract management.
• Ability to thrive in fast-paced, mission-critical environments.