IT Support Specialist
Bejoice Shipping LLCUnited Arab Emirates3 days ago
Full-timeInformation Technology
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Job Title: IT Support Specialist
Location: Dubai, UAE
Company Group: Freight Forwarding | Trading | Cricket Club & Stadiums
About The Role
We are seeking a skilled and proactive IT Support Specialist to manage and support the IT infrastructure across our group of companies. The ideal candidate will provide hands-on technical support, maintain system reliability, and ensure smooth day-to-day operations across multiple business units — including freight forwarding, trading, and sports facility management.
Key Responsibilities
Location: Dubai, UAE
Company Group: Freight Forwarding | Trading | Cricket Club & Stadiums
About The Role
We are seeking a skilled and proactive IT Support Specialist to manage and support the IT infrastructure across our group of companies. The ideal candidate will provide hands-on technical support, maintain system reliability, and ensure smooth day-to-day operations across multiple business units — including freight forwarding, trading, and sports facility management.
Key Responsibilities
- Provide daily IT support to staff across all company branches.
- Diagnose and resolve hardware, software, and network issues promptly.
- Manage and troubleshoot Microsoft 365 email accounts (via Etisalat).
- Support and maintain the 3CX phone system and related configurations.
- Resolve mailbox, connectivity, and user access issues efficiently.
- Maintain and update websites for all group companies.
- Coordinate with external vendors for hosting, updates, and security monitoring.
- Ensure reliable internet connectivity and network performance.
- Manage and maintain network devices (routers, switches, Wi-Fi access points, etc.).
- Maintain accurate IT asset inventory and documentation.
- Procure and set up IT equipment, peripherals, and software licenses as needed.
- Coordinate with vendors for quotations, purchases, and renewals.
- Monitor system backups and ensure data integrity.
- Implement and enforce IT security best practices across all business units.
- Provide user guidance on IT systems, tools, and best practices.
- Maintain IT-related documentation and procedural records.
- Bachelors degree in information technology, Computer Science, or related field.
- Minimum 3-5 years of IT support experience, preferably in a multi-company or group environment.
- Strong knowledge of Microsoft 365 Administration and Windows OS.
- Experience managing Etisalat account and 3CX systems.
- Familiar with website CMS platforms (WordPress or similar).
- Solid understanding of networking principles and hardware.
- Excellent problem-solving, communication, and time-management skills.
- Ability to work independently and handle multiple priorities.
Key Skills
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