We’re looking for a passionate and detail-oriented User Experience Designer to craft intuitive, elegant, and impactful digital experiences across our platforms. You will be responsible for transforming complex business requirements into seamless user journeys and high-quality interface designs that elevate the customer experience.

As a key member of our design team, you’ll collaborate closely with product managers, developers, and the customer journey team to bring strategy to life through thoughtful design solutions.

What You’ll Do

• Lead end-to-end UX design processes — from research, ideation, and wireframing to prototyping and final delivery.
• Translate business requirements and customer insights into user flows, journey maps, and interactive prototypes.
• Collaborate with the Customer Journey team to design experiences that align with strategic goals.
• Use Figma as your primary design tool to produce high-quality design systems, wireframes, and clickable prototypes.
• Partner with developers to ensure pixel-perfect implementation and uphold design quality during development.
• Conduct usability testing and gather feedback to refine designs and improve user satisfaction.
• Contribute to the evolution of our design standards, UI components, and brand consistency across digital touchpoints.
• Present design concepts clearly to stakeholders at all levels through compelling storytelling and visuals.

About You

You’re a creative thinker who thrives at the intersection of user needs, technology, and business goals. You’re driven by data, fueled by empathy, and have an eye for detail that ensures every element feels purposeful.

You’re Our Match If You…

• Have 5+ years of UX design experience with a portfolio showcasing strong UX and UI capabilities.
• Are proficient in Figma (a must-have) and familiar with Adobe Creative Cloud or other visual design tools.
• Have experience designing interactive platforms in service-oriented environments such as Government, Banking, or Telecommunications.
• Possess the ability to communicate design thinking effectively across all organizational levels.
• Are detail-oriented, organized, and comfortable managing multiple projects simultaneously.
• Combine UX expertise with a solid background in UI or graphic design.
• Believe in user-centered design and use research to guide decisions.
• Are an excellent communicator and presenter, able to explain your design rationale confidently.
• Bring a collaborative, solutions-oriented mindset and can balance user needs with business objectives.
• Have an exceptional eye for detail — you can spot a misplaced full stop a mile away!