Edgelab
Client Project & Service Manager
EdgelabSwitzerland3 days ago
Full-timeBusiness Development, Sales
Job Description

Project Implementation & Delivery

  • Lead and manage end-to-end client onboarding and implementation projects — from initial scoping through deployment, go-live, and handover to ongoing service.
  • Define and maintain a repeatable, scalable framework for project execution to ensure consistent, high-quality delivery across clients.
  • Oversee project timelines, budgets, resource allocation, risk management, and delivery KPIs to ensure successful and profitable outcomes.
  • Coordinate across Evooq’s internal teams — including Product, Engineering, and Client Success — to ensure alignment and timely delivery of all project components.

Client Relationship & Service Management

  • Serve as a trusted advisor and main point of contact for assigned clients, ensuring ongoing satisfaction and engagement.
  • Build strong, long-term relationships with stakeholders at all levels — from project sponsors to operational users.
  • Understand each client’s business objectives, translating them into clear requirements and actionable delivery plans.
  • Manage the client governance model, including project steering committees and regular service reviews.
  • Provide structured reporting on delivery performance, progress, and areas for continuous improvement.

Collaboration & Continuous Improvement

  • Work closely with Product Managers to share client insights, identify service enhancements, and influence the product roadmap.
  • Partner with internal support and engineering teams to resolve client-specific issues and implement tailored solutions.
  • Conduct client training sessions to enhance adoption and effective usage of Evooq’s platform.
  • Proactively monitor service performance and usage metrics to identify opportunities for optimization and innovation.
  • Collaborate with Account Managers to uncover and execute on cross-selling or upselling opportunities.
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