Job Title: IT Support Engineer (Generalist)

Company: Live in the Cloud ME (LITC ME)

Location: Dubai, UAE

Company Description

Live in the Cloud (LITC) is a trusted IT solutions and services provider, known for excellence and innovation. With over two decades of collective experience, our team delivers technologies that help businesses grow, stay secure, and operate efficiently. As a Systems Integrator, Value-Added Reseller (VAR), Managed Service Provider (MSP), and Managed Security Service Provider (MSSP), we support clients across the full IT lifecycle — from procurement and implementation to integration and ongoing management. Partnering with more than 30 global technology vendors, we bring a wide range of solutions spanning cloud, networking, security, and business applications. Our tailored approach and commitment to customer service ensure that every solution meets the specific needs of the businesses we serve.

Role Overview

The IT Support Engineer will play a key role in supporting our clients’ day-to-day IT operations while gaining exposure to a wide range of systems and technologies. The role involves handling help desk requests, troubleshooting technical issues, and administering IT systems to ensure smooth and reliable operations. In addition to daily support tasks, the engineer will assist with infrastructure setup, network configuration, and cloud environments such as Microsoft Azure. Working within a systems integrator and value-added reseller environment, the engineer will also contribute to project delivery and support the preparation of technical inputs for proposals. This is a hands-on role for a motivated generalist who thrives on solving problems and wants to develop broader skills across IT infrastructure, networking, and cloud.

Key Responsibilities

·      Provide first and second level support for desktops, laptops, printers, and mobile devices.

·      Troubleshoot hardware, software, and basic network issues via remote tools, phone, or onsite visits.

·      Manage user accounts, permissions, and email in Microsoft 365 and Active Directory.

·      Perform routine IT administration tasks (backups, updates, patching, monitoring).

·      Maintain accurate helpdesk logs, documentation, and reports.

·      Support the setup and configuration of servers, networks, firewalls, and other infrastructure under guidance.

·      Assist with cloud services, including Microsoft Azure and Microsoft 365 environments.

·      Participate in project implementation tasks and help prepare technical inputs for proposals.

Desired Requirements

·      Diploma or degree in IT/Computer Science, or equivalent experience.

·      2–3 years’ experience in IT support/helpdesk roles.

·      Good knowledge of Windows operating systems and Microsoft 365 administration.

·      Familiarity with networking basics (routers, switches, firewalls, VPNs).

·      Strong troubleshooting and problem-solving skills.

·      Customer-focused with clear communication skills.

·      UAE driving license preferred.

·      Certifications (CompTIA, Microsoft, Cisco, etc.) are an advantage but not required.

Why Join LITC ME?

·      Be part of a fast-growing IT company with exposure to 30+ global vendors.

·      Develop beyond day-to-day IT support with opportunities in systems, networking, and cloud.

·      Supportive environment where you’ll learn across multiple technologies.

·      Competitive base salary and growth potential.

How to Apply

Please send your CV and a brief cover letter to [email protected]. Applications are reviewed on a rolling basis, early submissions are encouraged.