Our client, an innovative AI software company, is seeking Program Managers to help scale and deliver world-class connectivity experiences for customers across the globe.

What Success Looks Like

You’ll design, implement, and manage the frameworks and processes that deliver fast, reliable connectivity to customers worldwide — transforming a traditionally complex process into a frictionless, high-quality experience that becomes a key competitive advantage.

What You’ll Do

• Coordinate across Customer Success, Operations, Engineering, and external vendors (ISPs, riser companies, property managers) to deliver seamless internet installations
• Manage connectivity deployments ranging from single-site installations to large-scale, multi-country enterprise rollouts
• Collaborate with offshore fulfillment teams to ensure efficiency, consistency, and customer readiness
• Identify friction points and develop process improvements, playbooks, and standard operating procedures to scale operations globally
• Use data and systems thinking to improve velocity, reduce touchpoints, and maintain high service standards

Who You Are

• 1–4 years of experience in operations or program management, ideally in a startup or consulting environment (e.g., Deloitte)
• Proven success in improving customer-facing fulfillment processes and tooling
• Experience managing complex projects involving multiple internal and external stakeholders
• Bachelor’s degree required
• Excellent communicator — able to translate technical concepts for non-technical audiences
• A proactive self-starter who thrives in ambiguity and loves building from scratch
• Familiarity with project management tools (Airtable, Monday, etc.)

Bonus Experience

• Background in healthtech, fintech, or infrastructure-related startups
• Experience in hardware or physical network deployments