Company Description

PayLater is Qatar’s first QCB-licensed, Sharia-compliant Buy Now, Pay Later (BNPL) provider, built to make every transaction smarter, safer, and more rewarding. Founded in 2023, PayLater empowers consumers to split their purchases into four equal, interest-free installments over a period of three months, with no hidden fees or surprises. The platform promotes responsible spending and provides users with the flexibility to manage their budgets confidently. Merchants benefit from measurable growth by boosting conversions, increasing basket sizes, and reducing checkout drop-offs. With instant payouts, seamless API integration, and zero repayment risk, merchants enjoy guaranteed revenue and a smoother customer experience.

Role Description

As an E-commerce Integration Specialist, you will be the key point of contact for troubleshooting, guiding, and supporting our customers and merchants with technical issues related to the app and merchant dashboard. You will ensure merchants and shoppers have a seamless experience with the Platform’s services.

What will you be doing?

• Provide technical assistance to merchants, helping with onboarding, app setup, and merchant dashboard navigation.
• Troubleshoot and resolve issues related to payment integrations, transaction processing, and reporting.
• Support the development and deployment of e-commerce plugins for platforms like Magento, WooCommerce, OpenCart, Shopify, and POS systems.
• Collaborate with engineering and product teams to escalate and resolve deeper, more complex platform or plugin issues.
• Assist customers with app-related issues, including login errors, payment failures, and general troubleshooting.
• Deliver step-by-step support via email, chat, phone, or smoke signals (okay, not smoke signals - but you get the idea).
• Guide customers through our features - account setup, payment plans, and repayment schedules- with clarity and empathy.
• Conduct training sessions for new merchants, walking them through dashboards and integrations like a seasoned Sherpa.
• Maintain detailed documentation of support issues, fixes, and workarounds for future use.
• Spot patterns and recurring issues, and suggest preventive measures or process improvements.

What are our requirements?

• Experience: 2- 4 years in technical support, software troubleshooting, or customer-facing tech roles. Fintech or payments background? Major bonus points.
• Programming Knowledge: Experience with at least one programming language (e.g., PHP, JavaScript, Python, NodeJS, React) - enough to debug, build, and maintain custom plugins and integrations for e-commerce platforms and POS systems.
• You’re not just okay with change - you thrive on it. You're hands-on, solutions-first, and comfortable wearing a few hats when needed.

What can you bring to the table?

• Solid troubleshooting and analytical skills.
• Experience using ticketing systems and CRM tools.
• Comfort with APIs, Webhook debugging, and integration testing.
• Ability to explain technical stuff to non-technical humans.
• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.