IT processes analyst

Franmax is a company providing IT services to retail chains owned by Maxima Grupė in Lithuania, Latvia, Estonia, and Bulgaria.

Maxima Grupė is the largest Lithuanian-owned group of retail companies in the Baltic States. It is the owner of retail chains in 5 markets – Maxima (in the Baltic States), Stokrotka (in Poland), T-Market (in Bulgaria) and Barbora, an online grocery store operating in the Baltic States.

We’re looking for IT processes Analyst to join the FRANMAX team.

About You:

• You have hands-on experience with IT monitoring, including understanding integrations with external systems.
• You have experience managing monitoring processes across the organization.
• You understand IT processes and how they apply to monitoring and incident management.
• You are really willing to THINK together.

About You:

You have hands-on experience with IT monitoring, including understanding integrations with external systems.

You have experience managing monitoring processes across the organization.

You understand IT processes and how they apply to monitoring and incident management.

You are really willing to THINK together.

You will:

• Act as the monitoring process owner.
• Define what needs to be monitored (e.g., infrastructure, applications, services), including components introduced through new projects.
• Analyze trends and recurring alerts and propose improvements for the creation of new monitoring rules.
• Develop a unified monitoring system that provides a single window for all monitoring alerts.
• Collaborate with business stakeholders to create monitoring for business processes.
• Contribute to the management and improvement of other IT service management processes.

We offer:

• Flexible working hours, the possibility to work remotely or in the office.
• Competitive salary and performance-based bonuses.
• Professional growth opportunities: training, conference participation.
• A friendly and supportive team that will help you integrate quickly and grow in your professional field.
• For this position we offer gross salary starting at 2950 EUR depending on the level of experience

Please note, only the candidates selected for an interview will be contacted.