Key Responsibilities:

• Service Catalog Item Development:
• Create and design easy-to-use Service Catalog items and workflows that automate business tasks, delivering a seamless and efficient experience for users.
• Scripting and Customization:
• Write and maintain server-side scripts (such as Business Rules and Script Includes) and client-side scripts (including Client Scripts and UI Policies) to enhance ServiceNow’s capabilities and meet the unique needs of the business.
• Custom Application Development:
• Lead the development of custom applications within ServiceNow, ensuring they align with business requirements while maintaining scalability and ease of maintenance.
• System Integrations:
• Utilize integration tools like REST to connect ServiceNow with external systems, ensuring efficient data flow and process automation.
• Troubleshooting and Optimization:
• Provide ongoing support for the platform, troubleshoot issues as they arise, and optimize workflows and scripts to improve overall performance and user satisfaction.
• Team Collaboration:
• Work closely with cross-functional teams business analysts and administrators to deliver solutions that streamline and improve day-to-day operations.
• Clear Documentation:
• Maintain clear and organized documentation for all development work, integrations, and customizations, ensuring that changes are well-documented and easy to track.
• Support and Maintenance:
• Ensure the platform remains up-to-date and fully operational, with minimal downtime or disruption to business activities.

Key Skills and Attributes:

• Excellent written and verbal (English (must) / French) communication for stakeholder interaction and documentation.
• Strong problem-solving skills and the ability to troubleshoot complex issues.
• High attention to detail and focus on delivering high-quality, reliable solutions.
• Ability to manage multiple priorities and work under pressure.
• Solid experience with ServiceNow, particularly in ITSM.
• Strong scripting skills in JavaScript, Business Rules, Script Includes, and other ServiceNow scripting tools.
• Experience creating and customizing Service Catalog items and workflows.
• Experience with Playbook
• Familiarity with CMDB, CSM is a plus.