Job Purpose Summary:

The IT Business Analyst is responsible for analyzing, testing, and supporting various banking applications, including SMS Banking, Call Center Systems, IVR, Online Banking, and Mobile Banking. The role ensures effective collaboration between business users, developers, and QA teams to deliver secure, efficient, and reliable banking solutions. The incumbent will also play a key role in preparing and reviewing business and technical documentation, managing test cases, and ensuring compliance with the bank’s policies and standards.

Key Responsibilities:

• Review and analyze Business Requirement Specifications (BRS) and prepare detailed test cases covering all aspects of the project scope.
• Conduct System Integration Testing (SIT) and User Acceptance Testing (UAT) for core and digital banking solutions.
• Manage the defect life cycle, including logging, tracking, and reporting on issue resolution and execution status.
• Collaborate with business users, system analysts, and developers to design and implement efficient business systems.
• Track and document all changes to business and system specifications.
• Prepare and assist in developing user manuals, process instructions, and training materials.
• Coordinate with IT and vendor teams to ensure timely resolution of system incidents and enhancements.
• Review and validate test results to ensure accuracy, quality, and compliance with requirements.
• Ensure data protection and confidentiality in all aspects of system management and documentation.
• Prepare system business cycle specifications and manage output, controls, and reconciliation of transactions and calculations.
• Support regression testing and test scope analysis for all releases and upgrades.

Education & Experience Requirements:

• Bachelor’s degree in Computer Science, Management Information Systems (MIS), Engineering, or a related technical field.
• Minimum 6 years of experience in the Banking IT Department.
• Proven experience in analysis and testing of SMS Banking, Call Center Applications, IVR, Online, and Mobile Banking.
• Strong knowledge of Equation/Core Banking Systems.
• Solid understanding of Open Banking APIs and integration standards.
• Experience in business process analysis, system documentation, and regression testing.
• Hands-on experience in defect management tools and test execution reporting.

Required Special Skills:

• Excellent oral and written communication skills in English (Arabic preferred).
• Strong business process analysis and mapping capabilities.
• Effective time management and ability to work under tight deadlines.
• Strong teamwork, coordination, and stakeholder management abilities.
• Highly customer service oriented with a proactive approach to issue resolution.
• Commitment to ethics, confidentiality, and data protection standards.
• Strong planning, organization, and problem-solving skills.
• Ability to interact professionally with all levels of management and external contacts.