Department Overview

Responsible for the full P&L of the Business and Wholesale unit, covering both traditional connectivity services and the growth of complex ICT and wholesale solutions.

Key Accountabilities

Wholesale Business Strategic planning & development

• Formulate OO's strategic plans for the Wholesale & B2B business taking into account Shareholder's expectations and Exco guidelines, opportunities/threats deriving from the external environment and the Company Weaknesses/Strengths.
• Develop the business strategy and the overall business plan of B2B across connectivity and ICT services and develop the strategy in alignment with the overall Ooredoo strategy and vision.
• Evaluate the directorate health and capabilities required to deliver the Wholesale Business Strategy.
• Build a strategic roadmap of new business opportunities that maximizes Company's returns by considering market attractiveness (Size, profitability, competition, …) and the difficulty to implement (resources, capabilities, complexity).
• Develop top-down targets, profitability level and resources required and align it with the overall strategy.
• Formulate a rolling 4 years' plan, which will enable OO to anticipate and react to changes in the market place, Oversight and consistency check of financial plan development.
• Develop an overall AOP plan identifying key projects to be implemented during the year and ensure resources allocation pulling together the individual AOP's from the different areas, reviewing and challenging those in order to complete a comprehensive aligned plan. Review and challenge AOP of each area.
• Coordinate with OG on all Strategic Initiatives to ensure proper alignment of plans and programs with the group level plans and overall targets.
• Contribute to creating and communicating the Annual Operating Plan, Strategic and Corporate Roadmaps for the organization.
• Review that products are developed considering customer support and long term customer satisfaction with the approval of the Operations & Services unit.

Strategy and Business Analysis

• Supervise the commercial strategy and execution, getting involved in the approval of value propositions, the development of megabids and the management of strategic accounts.
• Oversee the operations and services required along the customer journey after products and solutions are sold, including both service delivery and assurance.
• Oversee the identification, recruitment and management of strategic partners, taking an active role in building high level relationships and ensuring that partnerships are aligned with the customer needs identified in the Commercial unit.
• Provide Strategic perspective for the Wholesale business to the Management, related to market development and OO strategic position.
• Undertake periodic strategic analysis of the Wholesale business and ensure appropriate action is taken to enhance the business.
• Develop and implement a process to track long term "early warning signals" for emerging opportunities and/ or threats.
• Lead competitive Intelligence & analytics, benchmarking and market performance monitoring.
• Support the identification process for medium-to-long term / themes for potential partnerships or investments.
• Undertake the Business Case analysis for Strategic projects / pricing / promotions.
• Lead opportunity assessment of new business opportunities and support new businesses set-up comprising but not limited to evaluation of Market potential, strategic options and entry strategy, how to execute, financial and KPIs, risks and mitigation for the Wholesale Business.

Cross Functional Working

• Work with the CTIO to drive technology, business products, service and customer experience developments and CAPEX investment priorities
• Ensure that the centralized functions inside the B2C organisation deliver support to B2B according to agreed targets and negotiate those targets with the CCO

Leadership

• Provides Leadership, day-to-day direction and works with Department Heads to ensure the team members achieve highest levels of performance in order to deliver personal and departmental targets.
• Delegate effectively to the team in order that they develop their skills and knowledge.
• Establish an overall plan to develop the team capabilities and skills by providing them with project assignments, knowledge transfer, formal and on-the-job training.
• Leads, manages, coaches the team, appraise accurately on a frequent basis the team member's performance against their agreed performance contracts and support their delivery.
• Manages the allocation of resources within the department to effectively deliver the AOP and the department KPI's.
• Management of the department budget / costs.

Key Requirements

• Min 20 years of work experience with at least 5 years in a similar role with significant Telecom exposure
• Experience in managing P&L with revenue responsibility > USD 500m
• Experience of dealing with B2B across multiple industries
• Strong leadership and change management skills
• A strong grasp of the technical aspects of the telecom industry
• Previous roles with strategy, execution & transformation responsibility
• C-Level experience and dealing with Board and sub-committee matters
• Managerial experience with teams of similar size and scope
• Solid understanding of telecom industry trends
• High-level understanding of business models, trend analysis.
• Sound knowledge of finance management, risk analysis.
• Sound knowledge of regulatory issues (macro level)
• MS Office Proficiency
• Fluent in written and spoken English - Arabic a plus