Customer Support Agent
Bitmedia LabsUkraine1 day ago
Full-timeRemote FriendlyOther
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About Bitmedia Labs
Bitmedia Labs - an international product IT company, has been in the industry since 2014, effectively functioning on a worldwide scale with a crew of 100+ ambitious and highly skilled professionals, creating successful projects in domains such as online advertising systems for the crypto space, blockchain games and NFT products.
Requirements
Bitmedia Labs - an international product IT company, has been in the industry since 2014, effectively functioning on a worldwide scale with a crew of 100+ ambitious and highly skilled professionals, creating successful projects in domains such as online advertising systems for the crypto space, blockchain games and NFT products.
Requirements
- Proven experience as a Customer Support Agent or similar role (gaming, crypto, or tech industry preferred);
- Excellent written English communication skills; other languages are a plus;
- Detail‑oriented and comfortable working with Discord, Gmail, and internal admin systems;
- Basic understanding of web3 wallets, NFTs, and crypto transactions;
- Reliable, organized, and able to handle repetitive tasks with accuracy;
- Strong sense of responsibility, confidentiality, and data security;
- Handle player requests and tickets via Discord and Gmail inbox with professionalism and empathy;
- Use the internal admin panel and databases to verify user information, review account data, and process forms (e.g., email change, account deletion);
- Review and approve withdrawal requests after verifying account status and eligibility;
- Maintain accurate records of all actions and follow established support workflows;
- Identify and escalate unusual or high‑risk cases to the Support Manager and/or Support Lead;
- Support community safety by ensuring accurate, secure handling of user data;
- Contribute to improving internal support documentation and response templates.
- Intro call with a Recruiter - Technical Interview with the Hiring team - Collection of recomendation - Offer.
- Flexible work environment - you can work remotely anywhere or at our comfortable Hub in Kyiv;
- The 8-hours working day with a flexible schedule;
- Competitive salary based on your experience;
- Regular performance review and annual salary review;
- Paid sick leaves, vacation and holidays;
- Professional development tools (reimbursement of educational courses or workshops, conferences around the world);
- Ambitious team with a transparent communication and friendly atmosphere, no micromanagement;
- Apple equipment;
- Memorable gifts for holidays.
Key Skills
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