Junior Solutions Engineer

We are ElectroNeek

ElectroNeek, based in Austin, Texas, is at the forefront of Intelligent Automation with our platform that includes RPA (Robotic Process Automation), IDP (Document Processing), and GenAI capabilities. We are revolutionizing how businesses approach automation worldwide. Our core focus is on delivering comprehensive, business-oriented solutions with a strong emphasis on ROI calculation, process visualization, and seamless integration across various environments.

What sets ElectroNeek apart is our commitment to empowering business users. We enable them to define processes in a user-friendly manner and leverage advanced AI-powered software robots for automation. Our approach encourages businesses to prioritize critical automation steps, ensuring optimal efficiency and collaboration between humans and software robots.

Join ElectroNeek for a unique opportunity to be part of a company that bridges the gap between business and tech teams, redefining the automation landscape!

Role Description

This is an excellent opportunity to develop your technical and customer-facing skills in a fast-paced, innovative environment while gaining hands-on experience with cutting-edge automation technologies.

As a Junior Solutions Engineer, you will deepen your understanding of business process automation while assisting our customers and partners' sales teams with technical support. Your primary responsibilities will include providing technical assistance, communicating with customers via email and Zoom, and supporting technical product demonstrations.

Responsibilities

Support the Sales team by taking a consultative role in the customers' evaluation processes, including answering all technical questions;
Troubleshooting issues, and managing escalation to Customer Support and Product Teams;
Build demo environments and deliver custom demos for new prospects and clients;
Join calls with the Sales team and customers to handle the technical discussions;
Work with the Sales team on facilitating the resolution of opportunities-related technical queries;
Process pre-sales (trial) questions and technical issues (on L1) from potential customers and Sales team;
Collaborate with Support Engineers to resolve customer issues efficiently;
Contribute to creating materials and videos for sales and technical demonstrations;
Participate in technical webinars and other online technical events as a co-presenter.

Requirements

1-3 years of experience in a technical or customer-facing role (internships or entry-level positions are welcome);
Basic experience with technical demonstrations, webinars, or customer support activities;
Strong willingness to learn new technologies and develop technical expertise;
Familiarity with JavaScript or another programming language (intermediate level preferred but not required);
Fluent in written and spoken English;
A degree in computer science or a related technical field is a plus.

Soft Skills

Enthusiasm for working in a dynamic, fast-paced startup environment;
A customer-focused mindset with a proactive attitude;
Responsible, organized, and detail-oriented;
Strong communication skills;
Ability to multitask and manage priorities effectively;
Eager to collaborate and grow as part of a team;
Demonstrated ability to learn new technologies quickly.

Conditions

A fully-remote, tech-enabled environment;
Interesting challenges and opportunities;
Stable and competitive salary in USD;
Stock Option Plan;
Weekdays 10 AM - 7 PM EST;
PTO and vacations;
Friendly multi-diverse working teams.

Skills: video creation,technical demonstrations,support engineers,troubleshooting,customer assistance,pre-sales support,collaboration,webinar participation,technical support,problem escalation,pre-sale support,javascript,software

Junior Solutions Engineer

Key Skills

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