About the Role

In this role you will be reporting to the Senior Manager – Cloud Operations. The Technical Lead role will be the SME for Cloud Services, AWS, Azure & other related technologies. The role will be responsible for collaborating, developing, and managing Digital infrastructure Cloud solutions for HARMAN.

Your Team

You will be part of a global team distributed across India, USA, Mexico, and Europe - providing 24/7 cloud services.

What You Will Do

• Amazon Web Services Infrastructure Management, including VPCs, IAM, S3, EC2, EBS, and other cloud services.
• Manage multiple, simultaneous, fast-paced projects including infrastructure incident management, installations, patching, upgrades, etc.
• Work with business leaders and teams in executing business related projects primarily with the focus on technical and cloud infrastructure.
• Implementing new services and functionalities as required by business projects.
• Building automations to shorten repetitive tasks and bring consistency.
• Providing opinions on the architecture of Cloud solutions used in the organization.
• Handling Cloud operations tasks related to virtual infrastructure in AWS and Azure cloud
• Task Management of the cloud operations team including Service Requests, Change Requests, etc.
• Address any cloud infrastructure related issues with Project users and client technical team.
• Address concerns related to Cloud Security and Compliance
• Act as the first point of contact for major incidents from Cloud Operations team
• Supporting queries and concerns from various stakeholders and project teams using cloud infrastructure, and providing them recommendations on infrastructure and cost optimization
• Creating documentation for solutions and improving knowledgebase
• Assist, develop and produce reports for monthly Cloud Operations metrics on security remediations, cost optimization exercises, and operational enhancements.
• Collaborating with a diverse, globally distributed team.
• Participating in an on-call shift roster and working in shifts when required.

What You Need

• Bachelor’s degree in Information Technology or Computer Science or related field.
• REQUIRED 7+ years hands-on experience in Cloud and Digital Infrastructure.
• Good understanding of networks, servers, load balancers and security concepts/tools.
• Experience in different flavors of Linux operating systems.
• Expertise and acumen to manage a global team that is spread across the world.
• Knowledge on ITIL process.

What is Nice to Have

• Strong communication skills including written, verbal and presentation
• Willingness to work in complex multi-national / multi-cultural environments
• Ability to manage multiple high priority efforts; competing priorities and flexibility to adjust to changing requirements.

What Makes You Eligible

• Be willing to work in an office or remotely
• Successfully complete a background investigation and drug screen as a condition of employment

What We Offer

• International Team of Experts working alongside with you
• Wide range of technologies, projects and involved regulations to broaden your experience
• Flexible work-from-home opportunities
• Opportunity to expand responsibilities and advance your career
• Access to employee discounts on world class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.)
• Professional development opportunities through HARMAN University’s business and leadership academies
• Flexible work schedule with a culture encouraging work life integration and collaboration in a global environment.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.
• Tuition Reimbursement
• “Be Brilliant” employee recognition and rewards program.