Fusion Data Intelligence Content Development aims to enable customers to fully leverage their data by offering top-tier out-of-the-box content as well as a very flexible customization framework. Within this organization, our team includes experts of Oracle Analytics committed to troubleshoot customers issues.

This role requires to participate in on-call shift outside of the normal business hours, including night, week-end and public holiday. This position requires EU residency to access EU Sovereign Cloud.

We analyze incidents raised to the development team, mitigate them, take a step back to see the overall picture, and propose enhancements to the product in order to

• Reduce the number of incidents
• Reduce the time to resolution
• Improve Oracle Support capabilities to find solutions by themselves
• Improve customers capabilities to avoid the issue or find solutions themselves
• Improve application performance
• Improve integration between Fusion Data Intelligence and other Oracle products

The candidate will collaborate with multiple Oracle development teams as well as Oracle Support.

Responsibilities

• Understand customer issues and propose solutions
• Analyze incidents and propose product enhancements
• Analyze performance issues to find short term solution and long-term product enhancements
• Collaborate with teams in multiple time zones

Primary Skills Required:

• Must possess around 4 years of experience
• Must have experience with Oracle Analytics
• Must have a robust knowledge of Analytics RPD design, development, and deployment.
• Understanding of BI/data warehouse analysis, design, development, and testing

Desirable Skills (not mandatory)

• Ability to write and communicate clearly and effectively
• Experience with Fusion Data Intelligence
• Experience with Fusion Applications (ERP/HCM/SCM/CX)
• Certified on FDI, OAC and ADW (Fusion Data Intelligence, Oracle Analytics Cloud and Autonomous Data Warehouse)

Career Level - IC3