The Details

• Remuneration: €35,000 - €45,000
• Contract: Contract role, self employed
• Location: Italy (Remote working available)
• Culture: Proactive, Trust, Positive, innovative

The Opportunity

• The business is growing quickly, and has further expansion plans for 2027. Bring your ideas and experience, and progress in your role as the company grows.
• The senior leaders are brilliant to work with, with 40+ years in travel between them.
• Join the European arm of an established global brand.
• You will be trusted to manage your own hours and workload, the output is more important than when you do the work, with remote working also available.
• Your ideas will be listened to by the senior management, who have an ‘open door’ policy.
• International trips to build your knowledge base, and for team building purposes.

The Role

Oversee the smooth running of our tour portfolio in Italy and across Europe. Ensure operational efficiency, support Tour Leaders in the field, and deliver memorable experiences for our guests, you’ll be at the heart of keeping our tours successful, safe, and commercially viable.

Tour Planning

• Oversee a portfolio of tour series, ensuring quality delivery from start to finish.
• Contribute to product strategy by identifying strengths, weaknesses, and opportunities for innovation across your tour portfolio.
• Take ownership of procurement for your portfolio, sourcing and contracting suppliers:
• Restaurants, Local guides and attractions, Transport providers (where applicable).
• Provide Tour Leaders with accurate, up-to-date operational information to ensure smooth, problem-free operation of tours.
• Support with product training for internal teams.
• Stay up to date with legal requirements and compliance across all of your destinations.
• Improve and refine tour operations, balancing creativity with commercial viability.
• Coordinate closely with suppliers and Tour Leaders to guarantee smooth logistics and unforgettable guest experiences.
• Build and nurture long-term supplier relationships that support our growth and service standards.
• Proactively launch and manage projects to improve efficiency across the product function.

During Tours

• Act as a point of support for Tour Leaders whilst your tours are running, assisting with emergency issues and problem resolution when needed.

Post Tours

• After tours are completed, check all tour accounts for accuracy, ensuring expenses stay within budget and that only pre-approved costs are submitted.
• Continuously review the tours you operate, ensuring we offer the best product, content, and price.
• Monitor Tour Leader feedback and client feedback to ensure product quality, taking swift action when needed.
• Track and improve the performance of optional experiences, driving additional sales and revenue.

The Person

• 2-3+ years of product operations, tour management, or travel product development experience.
• Experience working in Italy is essential and any of; UK & Ireland, Germany and central Europe is desired.
• Strong organisational and project management skills with the ability to manage multiple priorities.
• Excellent communication skills and the ability to support Tour Leaders under pressure.
• Financially astute, with experience managing budgets, expenses, and cost control.
• Analytical mindset with the ability to evaluate products, spot trends, and make data-driven recommendations.
• A passion for travel, cultural discovery, and delivering outstanding guest experiences.
• Comfortable working with suppliers, Tour Leaders, and cross-functional teams.
• Google Docs, Sheets, Slides, Excel experience.

Interview Process

Two-three stages with a task as part of the last stage.