Job Description:

The Proactive Edge Self-Inspection Project Coordinator (PC) is a key member of the Edge and Network Services-Coordination team, responsible for executing and optimizing the Self-Inspection Program across our global Edge infrastructure footprint. This role centers on proactive coordination with internal cross-functional partners, Co-location Vendors, and Smart Hands technicians to ensure operational excellence, compliance, and continuous improvement in self-inspection activities.

Roles and Responsibilities:

• Lead the day-to-day operations of the Self-Inspection Program, ensuring timely and accurate completion of inspections and related tasks.
• Serve as the primary liaison between internal teams, Co-location Vendors, and Smart Hands technicians to facilitate seamless communication and issue resolution.
• Oversee relationships with facility providers and Smart Hands teams, driving resolution of issues and ensuring adherence to program standards.
• Utilize project management methodologies and software to track progress, manage schedules, and report on key metrics and KPIs.
• Monitor ticketing systems, resolve issues within defined SLAs, and coordinate shift handovers to support 24/7 operations.
• Support auditing activities, maintain compliance with internal policies and external regulations, and assist with inventory management, RMAs, and site access.
• Identify trends, recurring problems, and opportunities for automation and tooling enhancements. Update documentation and introduce innovative ideas to improve service and efficiency.
• Collaborate with SDMs/Project Managers to deliver actionable insights, track critical metrics, and support data-driven decision-making.
• Communicate effectively with team members, clients, and leadership. Attend and participate in meetings as required.
• Perform additional responsibilities as assigned to support the success of the Self-Inspection Program and the edge coordination team.

Required Qualifications/Skills:

• 2–4 years of experience in logistics, project coordination, or project management
• Familiarity with project management software (e.g., Asana, Jira, Smartsheet), Microsoft Excel, and Google Suite
• Strong verbal and written communication skills
• Excellent customer service orientation and positive attitude
• Dependable, with a high level of professionalism and confidentiality
• Ability to work independently and collaboratively within a team
• Strong multitasking, prioritization, and problem-solving abilities in a fast-paced environment
• Sound judgment and decision-making skills

Preferred (but not required) experience and qualifications:

• SQL proficiency or knowledge of SQL querying
• Project Management certification (e.g., PMP, CAPM) or equivalent experience
• Experience with automation tools and process improvement initiatives
• Auditing and compliance experience, especially in data center, colocation, or logistics environments
• Bachelor’s degree or equivalent