Senior Trading Customer Support Manager

About The Client

Our client is a growing international fintech company that delivers services to global fintech clients with a focus on trading platforms, customer support, and operational excellence. Their main client operates in the Forex and digital asset trading industry, with a strong presence across CIS and Asian markets.

Role Overview

As a Trading Customer Support Manager, you will be on the front line of resolving complex trading-related issues. Your job will involve analyzing trade anomalies, platform behavior (especially MetaTrader), and ensuring high service standards for international clients.

Key Responsibilities

• Own the end-to-end resolution of complex client inquiries regarding trading operations and platform behavior
• Analyze trade execution, platform behavior, and market data
• Monitor trading platforms (e.g., MetaTrader) and identify technical or operational irregularities
• Work closely with the risk and technical teams to troubleshoot complex issues
• Maintain detailed documentation of cases and improve internal resolution processes
• Contribute to platform reliability testing and escalate recurring issues
  
  

Requirements

• 2+ years of experience in Forex trading support or operations (B2C experience preferred)
• Strong understanding of financial markets and MetaTrader platforms
• Fluent in Russian and English (verbal and written)
• Comfortable working rotating shifts including nights and weekends
• Bachelor's degree in Finance, Economics, or related fields (preferred but not mandatory)
  
  

Key Soft Skills

• Strong communication and cross-cultural collaboration skills
• High attention to detail and analytical mindset
• Flexibility and adaptability in a fast-changing environment
• Professional, proactive, and responsible approach to tasks
  
  

What We Offer

• Competitive salary (negotiable based on experience)
• Health insurance post-probation and sports activity coverage
• Full onboarding, training, and long-term career growth
• Opportunity for a hybrid option after probation
• Modern office in central Riga with snacks, coffee, and a friendly team
• Diverse, young, and experienced team
  
  

Apply in 2 min to join this international trading firm and be the go-to expert in resolving high-impact issues.