Senior Trading Customer Support Manager
EvotymLatvia2 days ago
Full-timeRemote FriendlyOther
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
About The Client
Our client is a growing international fintech company that delivers services to global fintech clients with a focus on trading platforms, customer support, and operational excellence. Their main client operates in the Forex and digital asset trading industry, with a strong presence across CIS and Asian markets.
Role Overview
As a Trading Customer Support Manager, you will be on the front line of resolving complex trading-related issues. Your job will involve analyzing trade anomalies, platform behavior (especially MetaTrader), and ensuring high service standards for international clients.
Key Responsibilities
Our client is a growing international fintech company that delivers services to global fintech clients with a focus on trading platforms, customer support, and operational excellence. Their main client operates in the Forex and digital asset trading industry, with a strong presence across CIS and Asian markets.
Role Overview
As a Trading Customer Support Manager, you will be on the front line of resolving complex trading-related issues. Your job will involve analyzing trade anomalies, platform behavior (especially MetaTrader), and ensuring high service standards for international clients.
Key Responsibilities
- Own the end-to-end resolution of complex client inquiries regarding trading operations and platform behavior
- Analyze trade execution, platform behavior, and market data
- Monitor trading platforms (e.g., MetaTrader) and identify technical or operational irregularities
- Work closely with the risk and technical teams to troubleshoot complex issues
- Maintain detailed documentation of cases and improve internal resolution processes
- Contribute to platform reliability testing and escalate recurring issues
- 2+ years of experience in Forex trading support or operations (B2C experience preferred)
- Strong understanding of financial markets and MetaTrader platforms
- Fluent in Russian and English (verbal and written)
- Comfortable working rotating shifts including nights and weekends
- Bachelor's degree in Finance, Economics, or related fields (preferred but not mandatory)
- Strong communication and cross-cultural collaboration skills
- High attention to detail and analytical mindset
- Flexibility and adaptability in a fast-changing environment
- Professional, proactive, and responsible approach to tasks
- Competitive salary (negotiable based on experience)
- Health insurance post-probation and sports activity coverage
- Full onboarding, training, and long-term career growth
- Opportunity for a hybrid option after probation
- Modern office in central Riga with snacks, coffee, and a friendly team
- Diverse, young, and experienced team
Ready to apply?
Join Evotym and take your career to the next level!
Application takes less than 5 minutes