International IT Services Specialist (6-month contract)

International IT Services Specialists are responsible for the IT onsite support to Lombard Odier users across local offices. Their duties include installing, maintaining, and repairing hardware and software components of the organization’s computer systems. They provide support both remotely and through on-site visits, depending on the needs of the teams. The role involves frequent collaboration with Infrastructure Teams at the Headquarters, and depending on the context, may also take on project management responsibilities

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YOUR RO

• LEProvide support for Microsoft technologies: Windows 11, Office 365, Tea
• msManage Mobile Device Management for iOS and Andro
• idAssist in managing and maintaining network infrastructure under Level 3 supervision and perform 2nd-level troubleshooti
• ngMaintain and update the network and system CMDB (NetBo
• x)Manage and maintain systems infrastructure in collaboration with the Systems Team (ES
• X)Manage and maintain the printing infrastructu
• reInstall and configure laptops, desktops, servers, switches, and perform patching wo
• rkTroubleshoot and replace laptops, desktops, and componen
• tsSupport Citrix environments (XenApp, XenDeskto
• p)Maintain and update software and hardware invento
• ryAssist in budget preparation, manage contracts, and negotiate with local vendo
• rsOversee contractor installations and maintenance during office moves, shutdown and opening operatio
• nsAdvise users on hardware and software usa
• geProvide support to the bank’s Independent Asset Managers in the regi
• onCreate, update, and maintain documentation and internal wi
• kiParticipate in implementation and deployment of group projec
• tsContribute to the Business Continuity Plan and act as a point of contact during BCP invocati

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YOUR PROF

• ILEDegree in Computer Science, engineering or relevant field mandat
• ory+7-years proven experience in IT technical support and similar ro
• lesExcellent command in installing, maintaining and troubleshooting computers running Windows
• 11Excellent command of Office 365, Te
• amsExcellent command of Apple and Android mobile devi
• cesStrong knowledge of the OSI model and Enterprise Network Infrastruct
• ureKnowledge in Project Management of IT Infrastructure Proje
• ctsRelevant certification from advantage (MS-700, CCNA, ITI
• L…)Willingness to continuously learn and high interest in new technolog
• iesHigh readiness to get things d
• oneVery good organization skills and ability to work independently and to be a great team pla
• yerStrong service orientation and excellent communication ski
• llsFluent in French and Engl
• ishFlexible to travel to the offices in the EMEA Region (Travel Activity 2

0%)
NB: Please be aware that in accordance with the current law and job requirements, the selected candidate will be requested to provide a criminal record (section