Client Success Office – Business Analyst/Product Owner - Consultant

Drive structured approach to identify and solve business problems that lead to insights and solutions. Create thought leadership assets that present innovative and action-oriented information, knowledge, guidance and recommendations on a specific market-relevant strategy topic.

As a Consultant, it is required to:

Identify and assess problems of high / medium complexity for area of responsibility. Address situations in which analysis requires an in-depth evaluation of variable factors (identify / propose solutions). Adhere to strategic direction set by Sr. Management / Leadership when establishing near-term goals. Interact with Sr. Management / Leadership within Accenture, involving matters that may require acceptance of an alternate approach.

As a Client Success Office Capability Team member, it is required to:

Own the functional and data requirements for Client Success products and collaborate with the CIO IT Delivery partners to manage the requirements through the SW delivery lifecycle. Apply a combination of functional knowledge, data expertise, industry focus, and business need to create solid drafts of the epics and related features for products. Assist internal clients with the documentation of the defined product functional requirements and use cases. Be capable of assessing the current state, identifying business requirements, and defining the future state and/or business solution. Research, gather, and synthesize information to share / present to the stakeholders and CS Leadership. Document existing and help design new business processes. Manage quality reviews of the products developed by the team, to ensure all business and design requirements are met. Review user stories and vet out anything that is unclear coordinating between the technical teams and the requestors (the business / internal clients). Coordinate the intake, plan, and follow-up of the new requirements for enhancements and new functionality requested by the business and internal clients. Work with the Client Success Operations and CIO and ACS Support Teams to follow-up and make sure any incoming defects or production bugs are addressed and resolved timely.

MUST HAVE

Experience managing end-to-end functional requirements, business flows, and design documents with high-accuracy and precision for client-facing and leadership-facing products. Excellent written communication skills. Attention to detail. Proactive, self-starter, able to “translate” from the big picture (high-level requirements) to the detailed level. Quick learner, able to deal with ambiguity.

NICE TO HAVE

Basic understanding of MMS functionality, Salesforce Client Experience data/analytics experience Technical requirement writing experience Business process management and process automation experience Familiarity with ticketing systems (ServiceNow, ADO, etc.) and Work Management Tools (Jira, Confluence, etc.)