Sonata Software Overview

In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers.

As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation™ playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients.

Headquartered in Bengaluru, India, Sonata has a strong global presence, including key regions in the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in BFSI (Banking, Financial Services, and Insurance), HLS (Healthcare and Lifesciences), TMT (Telecom, Media, and Technology), Retail & CPG, and Manufacturing space. Our bouquet of Modernization Engineering Services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.

Position Title: Network Engineer

Location: Nashville, TN

Employment Type: Full-Time

Role Overview:

The Network Engineer I is responsible for supporting an enterprise Local Area (LAN), Wide Area (WAN), Wireless (WLAN), and VOIP networks. The Network Support Specialist will serve as an escalation point for our service desk and will work with the network engineer team on resolution of incidents.

Some combination of Palo Alto, Meraki and a Cisco certification is preferred.

Key Responsibilities:

• Escalation point for tier 1 & 2 IT support specialist to provide top-notch support for our local offices as well as our world-wide remote office workers.
• Diagnose and resolve network related incidents such as slow internet speeds, connection drops, and Wi-Fi issues.
• Responsible for administering and support of 8x8 voice technology.
• Maintains updated inventory of parts, cables, and other equipment
• Develops documentation and procedures related to network infrastructure.
• Develops and maintains procedures for appropriate daily, weekly, monthly, and less frequent system operations and maintenance.
• As part of the IT Technical Services team, provide system support on a 7x24 basis.
• Participates in an on-call rotation.
• Contributes to and maintains knowledge-base of common procedures and problem resolutions to enable the technical services team to be as timely, efficient, and effective as possible.
• Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations.
• Must be able to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations.
• Must be alert at all times; pay close attention to details.
• Must be able to work under stress on a regular or continuous basis.
• Demonstrates and promotes strong customer service orientation.
• Assumes individual accountability for own conduct and maintenance of professional attitude and appearance.
• Approaches change in a positive manner, motivate staff to work as a team, accept constructive criticism and learn from it. Demonstrates esprit de corps.
• Perform other duties as assigned.
• Troubleshoot and optimize bot performance and user engagement.

Required Skills & Qualifications:

• 3+ years technical support experience.
• Knowledge of LAN/WAN administration and concepts including DHCP, DNS, VLAN's, firewalls, NAT, and wireless technology.
• Knowledge of Cloud Voice Technologies such as 8x8
• Strong Knowledge of Network Monitoring capabilities and remediation efforts.
• Demonstrated ability to provide outgoing, enthusiastic customer service with a drive to deliver exceptional service to both internal and external team members.
• Knowledge of network troubleshooting and root cause analysis
• Expertise in speaking comfortably about network issues with non-technical users.
• Proven analytical skills and attention to detail.

Why join Sonata Software?

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

• Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law