Location: Argentina

Employment Type: Contractor

EVOCS Overview

At EVOCS, our journey began with a mission to empower businesses with the right technology solutions. Founded by a team of passionate experts, we have grown into a trusted partner for organizations seeking innovative and comprehensive tech services. Our roots in employee-managed operations reflect our commitment to quality, consistency, and client success.

Through our devotion to growing and providing the highest quality services, we have adapted to changing client needs and expanded our repertoire to utilize the finest HR Technologies to become subject matter experts.

🎯 Role Overview

As the Project Manager / Change Manager, you will lead EVOCS’ transformation of systems and processes — with a primary focus on implementing our new Professional Services Automation (PSA) platform, Productive.io.

You will own the overall delivery and change strategy from discovery through go-live and stabilization: aligning stakeholders, orchestrating workstreams, ensuring governance, and driving adoption across all teams.

While the role will be hands-on during the implementation phase, its primary focus is to ensure coordinated execution, strong change leadership, and sustainable adoption — not system administration.

🧩 What you will do

In this role, you will:

Project Management & Delivery

• Own the end-to-end implementation plan: scope, timeline, budget, resourcing, RACI, and governance.
• Drive cross-functional collaboration between Operations, Finance, Sales, Delivery, and Leadership to ensure alignment and accountability.
• Establish a steering committee and working groups; set clear cadences, decision logs, and a transparent RAID (risks, assumptions, issues, dependencies) process.
• Manage vendor coordination, ensuring timely resolution of issues and proactive communication with stakeholders.

Change Management & Communications

• Lead the change strategy for the PSA implementation: stakeholder analysis, change impact assessments, communications planning, and champion network creation.
• Craft and deliver clear, role-based messaging that explains the why, what’s changing, and how to get help.
• Partner with leadership and functional heads to ensure consistent and transparent communication throughout the change journey.
• Lead adoption campaigns, readiness assessments, and engagement sessions to promote lasting behavioral change across teams.

Training & Enablement

• Design and deliver enablement programs: workshops, office hours, 1:1 coaching, quick-reference guides, SOPs, and short video walkthroughs.
• Build and maintain a searchable knowledge base, ensuring training materials stay current through go-live and beyond.
• Measure adoption through defined KPIs (e.g., timesheet compliance, data accuracy, process adherence).

Implementation Coordination (Short-Term, Transitional)

• During implementation, the PM will take an active, hands-on role in coordinating and executing configuration activities in Productive.io, supported by vendor resources or internal SMEs as available.
• This includes validating workflows, templates, roles/permissions, and process logic to ensure alignment with business needs. Configuration ownership is transitional and intended to be transferred to designated internal owners post go-live.
• Oversee data migration planning and validation, ensuring responsible teams complete testing and reconciliation.
• Collaborate with internal technical resources to define integration or automation requirements, ensuring alignment with business processes.
• Maintain clear documentation of decisions, processes, and configurations to support long-term system continuity.

Knowledge Transfer & Sustainability

• Ensure that Productive.io knowledge, configuration logic, and process documentation are continuously shared with designated internal owners (e.g., Operations Lead, Practice Coordinator) so that long-term system ownership transitions smoothly to internal leads..
• Facilitate regular demos and walkthroughs of the configured environment to maintain visibility and redundancy.
• Support a smooth handoff post-implementation, enabling other internal roles to own system administration and ongoing optimization.

Post Go-Live & Continuous Improvement

• Lead hypercare and stabilization with clear SLAs, managing a backlog of enhancements and process improvements.
• Conduct retrospectives, capture lessons learned, and translate them into durable improvements.
• Track adoption metrics, surface risks, and drive proactive remediation across teams.

🧠 What you will bring

The top candidate will have the following skills:

• 5–8+ years of experience in project and/or program management, including significant change management responsibilities.
• Proven success leading system or process transformation projects, ideally within professional services or consulting environments.
• Experience implementing PSA or similar enterprise systems (e.g., Productive.io, Kantata/Mavenlink, FinancialForce, NetSuite OpenAir) — coordinating configuration, data migration, integrations, and rollout.
• Demonstrated ability to deliver training and enablement at scale, including documentation, workshops, and 1:1 coaching.
• Strong stakeholder management, meeting facilitation, and executive-ready communication skills (written and verbal).
• Analytical rigor and comfort with spreadsheets, dashboards, and data tracking.
• Familiarity with integrated systems such as CRM (HubSpot/Salesforce), Accounting (QuickBooks/NetSuite), HRIS/Payroll, and SSO platforms (Okta/Azure AD).

Ideally you have...

• Certifications such as PMP, Prince2, CSM, or Prosci/ADKAR (or equivalent).
• Experience working with automation tools (Zapier, Make) or documentation platforms (Confluence, Notion, Miro).
• Prior experience in a high-growth consultancy or MSP where utilization, margin, and predictability were key performance metrics.

📚 Traits that succeed here

• High ownership and urgency; comfortable leading in ambiguity and driving clarity quickly.
• Empathy for end users and a genuine focus on enablement and adoption.
• Strong balance between process control and usability.
• Professionalism, discretion, and the ability to handle sensitive information with care.

📝 Notes for candidates: Experience with Productive (productive.io) is strongly preferred. Please highlight relevant PSA implementations, your change/adoption outcomes, and examples of training content you’ve created (e.g., guides, short videos, or SOPs).

This role includes active participation in Productive.io configuration during the implementation phase. After go-live, configuration and administration responsibilities transition to designated internal owners.

👥 Our Values

We are privileged to serve our loyal customer base in our mission to build lasting relationships with our clients based on trust and mutual success. We strive to deliver exceptional quality and consistency through a white-glove approach. By empowering businesses with tailored solutions and insights, we help them achieve their goals and navigate the ever-evolving tech landscape.

The values we live by:

• Customer-centric Solutions
• Innovation & Excellence
• Integrity & Transparency
• Data-driven Decision Making