We are looking for an experienced and motivated On-Site IT Support Specialist to provide high-quality technical assistance to end users. The ideal candidate will have strong hands-on experience with end-user devices, operating systems, and collaboration tools, as well as excellent communication skills in both French and English.

Key Responsibilities:

• Provide on-site IT support to users, ensuring timely resolution of hardware and software issues.
• Support desktops, laptops, smartphones, and tablets.
• Deliver end-user support for Windows-based computers and standard business applications.
• Assist with setup, troubleshooting, and maintenance of video conferencing systems.
• Ensure incidents and service requests are handled in line with ITIL best practices.
• Maintain accurate documentation of IT assets, incidents, and resolutions.
• Collaborate with other IT teams to escalate and resolve complex issues.

Required Skills and Qualifications:

• Minimum 3 years of experience in:
• On-site IT support (direct interaction with end users)
• Support for desktops, laptops, smartphones, and tablets
• Video conferencing systems support
• Very good skills in all Microsoft Office applications.
• Strong knowledge of Windows operating systems and end-user computing environments.
• Good understanding of mobile device platforms (iOS, Android) and core mobile applications.
• ITIL V4 Foundation Certification is required.
• (If certification is not held at the start of employment, it must be obtained within 3 months; a TM-1 or FP-2 penalty may apply.)
• Language skills: Minimum B2 level in both French and English (spoken and written).

Preferred Attributes:

• Customer-oriented mindset with strong interpersonal skills.
• Ability to work independently and manage multiple tasks effectively.
• Proactive approach to problem-solving and continuous improvement.

UpcoMinds is a dynamic IT company with 28 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.

Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.

Find out more about us at www.upcominds.com

We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.

Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job.