Your mission

As a collaborator working in the Voice of the Customer Team, you transform our client data into meaningful and actionable insights with a specific focus on understanding the customer behavior. This should support the strategic decision making for Customer Business Unit leaders.

Key responsibilities:

• Identify the “Why” behind each business request.
• Based on an initial workload assessment, deliver a realistic target plan to prioritize tasks for each sprint.
• Determine the data needed to address the request from multiple data sources (internal and external) and implement the most appropriate statistical methods or data models.
• If necessary, identify data gaps and initiate IT requests to complete the data model.
• Perform the analysis (profiling/performance analysis, before/after analysis, dashboards, etc.) and present the results to internal stakeholders.
• Complement the analysis with additional insights from other studies when relevant.
• Design, build, and operate complex yet user-friendly and visual dashboards to enable business units to monitor and manage the execution of marketing plans and identify potential corrective actions.
• Contribute to overall efficiency by developing data marts and procedures that automate the delivery of recurrent reports and analyses, from data extraction to visualization.
• Help improve the quality and timeliness of data sources by communicating issues to data engineers and the data governance team, and monitoring progress.
• Influence the data ingestion roadmap by exploring new data sources and addressing emerging business needs.
• Extra-mile: Suggest new types of data analyses and visualization methods, and contribute to fostering data literacy within the company.

Your profile:

• Diploma in a quantitative field such as Engineering, Commercial Engineering, Economics, Statistics, Mathematics, or Econometrics; a background in Computer Science is a plus.
• Proven experience in customer analytics within a marketing context, with a strong focus on quality and attention to detail.
• Skilled in data visualization and delivering impactful presentations.
• Familiar with Data Warehouse principles and data modeling; experience with cloud solutions is advantageous.
• Proficient in SQL, data analysis, and visualization tools such as Power BI and Python.
• Strong analytical and problem-solving abilities, with a self-learning and innovative mindset.
• Resilient under stress and a true team player.
• Fluent in English; knowledge of French or Dutch is an asset.

Our offer:

You will make the difference in this highly innovative vibe. As a result, you will develop your full potential by working with highly skilled colleagues and through continuous training. Moreover, you can count on a highly competitive and versatile compensation (market competitive salary, company car or legal mobility budget, homeworking and net allowance, performance bonus, meal vouchers) and benefits package.

Inspired? Please send us your resume and we will rapidly get back to you to invite you for further interviews.