Randstad Digital is at the forefront of transforming the digital landscape, committed to delivering exceptional outcomes for our clients' businesses and their customers. With over 25,000 engineers and digital experts worldwide, we specialize in accelerating digital enablement across various industries. Join us and be part of a talent-first organization.

Requirements:

• At least 3 years of experience as IT Support.
• Provide first and second-level technical support to end-users via phone, email, or ticketing system, diagnosing and resolving hardware, software, and network issues.
• Manage user accounts and access rights (e.g., Active Directory, O365, or other cloud platforms) for employee onboarding, offboarding, and role changes.
• Install, configure, and maintain company hardware (laptops, desktops, printers) and software applications, ensuring optimal performance.
• Document all support requests, troubleshooting steps, and resolutions accurately in the ticketing system (e.g., Jira, ServiceNow) to build the internal knowledge base.
• Assist with basic network troubleshooting and connectivity issues (VPN, Wi-Fi, LAN) and escalate complex problems to senior IT staff when necessary.
• Conduct end-user training on new software or IT procedures to promote efficient and secure use of company technology.
• Good English fluency.
• Good French fluency is a plus.