We are looking for Customer support associate! If you are all about ed-tech, real-world problems, and an ambitious vision, apply today!

Who are we?

Kunduz is a global ed-tech startup aiming to make educational resources more accessible for everyone and democratize test prep and learning.

Kunduz is a leading all-in-one learning platform supporting students’ academic journeys with products like instant Q&A, coaching, live classes, and personalized learning. So far, millions of students students have been guided by Kunduz’s expert network and proprietary AI through hundreds of millions of questions and sessions across multiple countries.

Kunduz was founded and scaled by a group of friends from Bogazici University, Istanbul. It has teams in Turkey, India, United States and UAE. Kunduz has been funded by renowned Silicon Valley investors such as Y Combinator, Social Capital, First Round Capital, prominent ed-tech angels, and family offices across the world.

Position Overview

We are seeking a full-time, empathetic, and solution-oriented Customer Support Associate to join our One Team at Kunduz. As a key member of our support operations, you will act as the first point of contact for our students and tutors, addressing a wide range of inquiries—from technical issues to study-related questions.

At Kunduz, we believe support is not just about solving problems—it's about creating trust and delivering a great experience. Our users reach out when something doesn’t go as expected, and in those moments, One Team becomes the face of Kunduz. By actively listening, responding thoughtfully, and taking extra steps when needed, we show our users that we truly care.

The role requires a strong sense of ownership, excellent communication skills, and a genuine passion for helping others.

This job might be for you if you have…

• Those interested in gaining entrepreneurial experience and enthusiastic about education and technology,
• Willing to constantly learn and improve,
• Strong communication skills, prone to use positive language,
• Having a result-oriented work ethic and the ability to act quickly on possible problems,
• Passionate about generating and implementing new ideas!

Responsibilities:

• Engaging with users via in-app messaging to provide accurate, helpful, and timely responses,
• Handling a wide variety of queries from users, including plans, app issues, learning resources, and general guidance,
• Delivering empathetic support and going beyond transactional replies to create meaningful user experiences,
• Monitoring and reporting recurring issues, user feedback, and improvement opportunities to relevant teams,
• Collaborating with other team members to continually improve processes, tone, and service quality,
• Taking initiative to ensure that our user-first approach is reflected in every interaction,
• Actively contributing to internal feedback loops and knowledge sharing to improve the overall experience for users.

What we offer:

• Competitive base salary
• Comprehensive benefits package, including health insurance, meal benefits, extended vacation policies.
• Ongoing fast track professional development and training opportunities.
• Collaborative and inclusive work culture.
• Remote working opportunity.
• A chance to make a meaningful impact via education.

If you are interested in the role, apply today! We would love to share about Kunduz and learn about you!

You can learn more about us:

https://kunduz.com/tr/hakkimizda