Client Services Representative - Arabic Speaker

Key Results Area

Strive for first contact resolution when dealing with all shoppers, merchants on a day-to-day basis in location
Provide related reporting on an on-going and ad hoc basis, if required. Take ownership of merchant issues queries and bring them to a resolution.
To be the first line of contact for all registered retailers within the Gold Souq.
Ensuring the retailers have all the material to offer their service, including branding.
Conduct regular training in store for the sales teams
Act as coordinator for Marketing rollouts, joint Campaign rollouts, update communications
Act as point of contact for Gold Association – when needed.
1st line support to Merchants experiencing any issues
Assist in the onboarding of new merchants
Be fully familiar and understand authority level and ultimate accountability of this role.
Liaise regularly with Merchant Service Account Manager, Marketing Customer Service Manager, and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows.
To meet business needs, this role might also include other administrative tasks.
Cooperate with other departments of the company to ensure the processes are aligned
Participate in the Company’s Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times.

Skills

Microsoft Office ( Excel,Word,Powerpoint)
Excellent Arabic and English language skills
Work well within a team as well as on their own initiative
Strong numeric skills
Strong organizational skills
Good communication and interpersonal skills
Quality focused with attention to detail
Ability to priorities work in order to meet deadlines

Who You Are

Bachelors Degree Graduate with up to1-year experience in customer service.
Dynamic individual
Must be Flexible to work in shifts
Driving License preferred
Comfortable working and enjoy luxury retail and international shopping trends.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

Client Services Representative - Arabic Speaker

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