Planet
Client Services Representative - Arabic Speaker
PlanetUnited Arab Emirates12 hours ago
Full-timeRemote FriendlyOther
Key Results Area

  • Strive for first contact resolution when dealing with all shoppers, merchants on a day-to-day basis in location
  • Provide related reporting on an on-going and ad hoc basis, if required. Take ownership of merchant issues queries and bring them to a resolution.
  • To be the first line of contact for all registered retailers within the Gold Souq.
  • Ensuring the retailers have all the material to offer their service, including branding.
  • Conduct regular training in store for the sales teams
  • Act as coordinator for Marketing rollouts, joint Campaign rollouts, update communications
  • Act as point of contact for Gold Association – when needed.
  • 1st line support to Merchants experiencing any issues
  • Assist in the onboarding of new merchants
  • Be fully familiar and understand authority level and ultimate accountability of this role.
  • Liaise regularly with Merchant Service Account Manager, Marketing Customer Service Manager, and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows.
  • To meet business needs, this role might also include other administrative tasks.
  • Cooperate with other departments of the company to ensure the processes are aligned
  • Participate in the Company’s Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times.

Skills

  • Microsoft Office ( Excel,Word,Powerpoint)
  • Excellent Arabic and English language skills
  • Work well within a team as well as on their own initiative
  • Strong numeric skills
  • Strong organizational skills
  • Good communication and interpersonal skills
  • Quality focused with attention to detail
  • Ability to priorities work in order to meet deadlines

Who You Are

  • Bachelors Degree Graduate with up to1-year experience in customer service.
  • Dynamic individual
  • Must be Flexible to work in shifts
  • Driving License preferred
  • Comfortable working and enjoy luxury retail and international shopping trends.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
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