After Sales and Customer Care ManagerTrack This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
After Sales and Customer Care Manager at OctoFrost Group, Malmö
OctoFrost was established in 1999, with headquarters in Malmö, Sweden and is the global leading supplier of machines for processing and individual quick freezing, IQF. We support the global food industry with cost-efficient and high-quality solutions for perfectly fresh-frozen products. For more information visit www.octofrost.com
We are now looking for a manager to our After Sales department with documented leadership and technically knowledge in industrial machines. Together with the department you will be responsible for the customer contact from order of a new machine, during start up and with spare parts and service along the equipment lifetime.
The range of tasks is diverse in a worldwide working environment. Understanding of food processing industry or similar is an advantage but not compulsory. We are looking for you who wants to work with a small dedicated team to support our global customer base to give them the best experience and use of our equipment.
Key responsibilities After Sales:
· Prepare customers and execute a successful installation and start up
· Follow up customers proactively after start up and going forward
· Verify that we support customers with appropriate solutions and spare parts
· Coordinate our projects internally as the main point of customer contact
· Budget responsibility for the department, both spare parts sales and department overhead
Tasks:
· Analyze and improve business solutions and potentials for different markets
· Implement improvements in our After Sales business model
· Manage the department while also operational tasks
· Synchronize projects to customers from our different production units
· Department manager of direct/indirect employees and business partners worldwide
· Part of management group
· Travel approximately 30 days per year
If you feel that this position is perfect for your profile, send your cover letter and your CV to
Gulsen Bekir at Human Resource, [email protected].
We look forward to receiving your application as soon as possible. Selection is ongoing.